I purchased a shed from Easy Shed less than 18 months ago. Despite correct installation and following all recommended maintenance, it began to rust within the first year. By 18 months, the rust is so severe that the door is falling off. I chose Easy Shed based on the impression that they offered a lifetime warranty, with no clear exclusions listed online. The “full warranty information” link on their site just leads to an email address. When I sought support, I was told rust isn’t covered and the issue was blamed on slab height. However, a previous smaller shed on the same slab lasted for years without issue- clearly indicating a product quality problem. They initially promised a subsidised quote for replacement parts. After weeks of back-and-forth and resending the same part list multiple times, I received only a vague “ballpark” figure- more than 75% of the cost of a new shed- with no guarantee of longevity or firm pricing. The entire experience has been slow, frustrating, and ultimately a waste of time. The warranty is misleading and the support lacking. If you’re looking for a durable product and a company that stands by its claims, I recommend looking elsewhere. --- *EDITED TO ADD REPLY TO INITIAL COMPANY RESPONSE RECEIVED TO GOOGLE REVIEW- SCREENSHOT IN PHOTOS* Thank you for the reply, but as stated in my initial review, I’ve already been in contact with your support team (Ady was the customer support agent) for several weeks with no resolution. The dirt and debris now inside the shed are due to our small dog now entering through the hole pictured- this only occurred after the door frame began falling apart from rust. This was not an issue with the previous shed, which sat on the exact same slab for years without any sign of corrosion. The real concern is the misleading promotion of a “lifetime warranty” on your website, with no clear exclusions are listed at the point of sale. Nowhere is it explained that rust- clearly a potential major structural issue in a steel shed- would not be covered. Especially in this instance where it occurred within 12 months. It’s disappointing to be met with blame-shifting rather than transparency and support. I'm sharing this to help others make informed decisions. It would be prudent to at least ensure warranty terms are transparent at time of sale, rather than make empty promises. *FURTHER ADDIT* At the time of my initial review, I also posted a brief version of my experience on Easyshed’s social media posts (as Facebook reviews are turned off). Easyshed repeatedly deleted my comments from both Facebook and Instagram. I had seen other comments from customers reporting poor experiences and sheds falling apart — these have also since been removed. Easyshed has now blocked me on Facebook. This pattern of deleting and hiding genuine negative feedback further reflects their lack of transparency.