Placed my order on August 21 and paid $18.09 for express shipment. It says the express shipment days are counted from the day the order is dispatched. I have not received any communication indicating the order has been dispatched. But, what ALARMS me is that their customer telephone number is an answering machine with information about product offered (not eyeglasses). Once you listen to the message it prompts you to hang up. Also, if you go to their site, it says you can have a live chat, but there is no connecting icon. I WONDER if this is a real merchant. Our order # is 000018987.