Absolutely appalling company. I originally placed an order for a pair of Gucci glasses back in October 2019. 3 weeks had passed and I still had not received my glasses so I contacted them via email. I then received a response back to say that my glasses would be received within ANOTHER two weeks due to a supplier delay and that they would partially refund me £5 for the inconvenience. I however told them that this £5 refund was insulting given that I had waited 4 weeks for glasses with no update unless I asked, I was then offered £15 partial refund which I accepted. 4 weeks later and still no glasses because apparently they were ‘still on back order’. I then received an email to confirm that my glasses had been dispatched and I should receive them in 10 working days. YET AGAIN, over two weeks of waiting still no glasses and was told delivery would now be after Christmas (bearing in mind I originally ordered in October). I then came to my witts end with this company and told them to refund me every single last penny and cancel the order which they did. I was then contacted by a manager at Fashion eyewear, his name was Manus and he told me that he would like to try and rectify the situation if I would be happy to try them again. He explained that if I sent him an email with the glasses I would like he could do me a price better than anywhere else and discounted from what was online. Stupidly enough I agreed and sent him 3 pairs of glasses I showed an interest in (one being the original Gucci pair I purchased the first time). when I purchased these glasses originally the whole site had 25% off so I received them at a discounted price of £126.20 but we’re originally supposed to be priced at £163. However when I contacted Manus he gave me what he thought was a discounted price of £135 for these particular glasses. After explaining that I paid less for them in the beginning and that this was not a favour atall he then made out I was lying by telling me that certain brand glasses including Gucci are not included in any online sales, which they clearly were as I have the receipt for what I originally paid. I then contacted him back to voice my concerns that this was in fact NOT rectifying the situation. I have since emailed him twice and he is now ignoring my emails as he knows that they have messed up big time. NEVER EVER use this company guys I don’t know where all these good reviews have come from but they are a horrendous company to deal with. I have had an absolutely appalling experience and I would not use them again even if they offered me a pair of glasses for £1. I look forward to hearing their response, as like I said I have all the email evidence as proof.