DO NOT ORDER! I ordered prescription glasses off this website over 4 weeks ago and instantly regretted it after reading the reviews online. Giving the company the benefit of the doubt I gave it a couple of weeks but still had not received any communications from the company. I called weekly chasing for any update, and each adviser gave me a different response. Two weeks ago I was told the glasses were in stock and I would be receiving them in a week. Come to today (another 2 weeks later), I have still not received any glasses. I rang up today to speak to an advisor called Sarah, to be told the glasses were actually still not in stock and could be another 3 weeks. But the additional 3 week time frame could still be longer. As I actually need glasses, I can no longer wait, so I have requested a refund and will be expecting it in the next 2-3 days, if this does not come through into my account I will be writing another review. DO NOT ORDER THIS COMPANY. The customer communication is appalling, and the headache its caused is not worth it.