I purchased a quilt cover last December,it wasn't suitable so i arranged for an immediate return. Hermes didn't collect. After five subsequent phone calls and NO collections I was told to return it myself. After several requests by myself and three different promises to forward returns labels I received two sets of labels on 21st Jan. These labels showed different returns addresses. Having returned the parcel via Post Office, since Hermes appear to be incompetent, I rang Freemans on 26th Jan to see whether they'd received the item. They were unable to find the original purchase on my account, which has been the case throughout this ordeal. The Customer Service has been poor throughout. It would appear that there is no synchronisation between account and customer service. On one phone call I could hear the 'operator' laughing at my problem. Is this your best Freemans? I only want a refund on a £59 quilt cover.