Freemans Reviews

Name: Freemans
Address: Freemans PLC Amberley St, Sheffield
Rating: 1.51

1.5 Rating 94 Reviews

11 %

of reviewers recommend Freemans

1.5

Based on 94 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Freemans:

Freemans brings you a full range of womenswear, clothing for men and children as well as all you need for the home, top brand electricals, garden items and gifts. One of the best known names in home shopping in the UK.

Phone:

0844 556 4444

Location:

Freemans PLC Amberley St
Sheffield
S9 2FS

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Freemans 1 star review on 20th July 2024

Patricia Faynor

Freemans 4 star review on 15th December 2022

Kitten

Anonymous

Anonymous // 01/01/2019

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“I would not recommend Freemans based on my recent experience. What should have been a straightforward return of a faulty wardrobe turned into a four-month ordeal. Despite numerous collection dates being arranged, the courier repeatedly failed to attend. I took time off work, remained at home waiting for collections that never happened, and spent months chasing Customer Services and the Complaints Team for updates. Throughout this time, communication was poor and inconsistent. Different departments appeared to have no knowledge of what the other was doing, I was repeatedly promised callbacks that never happened, and I often had to start explaining the situation from the beginning. The most unacceptable aspect was the continual arrears letters and threats of debt recovery. Despite Freemans acknowledging that my complaint was ongoing and confirming that my account had been placed on hold, I continued to receive increasingly threatening correspondence, including a Final Reminder warning that my account could be passed to debt collectors and that adverse information could be recorded on my credit file. Receiving these letters while the delay was entirely due to failures by Freemans and their appointed courier caused significant and unnecessary stress. The wardrobe has now finally been collected and my account has been cleared, but only after months of persistent chasing, countless emails, phone calls and formal complaints. Mistakes can happen, but it is how a company responds that defines good customer service. Unfortunately, in my experience, Freemans failed to communicate effectively, failed to take ownership of the problem, and placed the burden of resolving it entirely on the customer.”

Helpful Report

Posted 2 weeks ago

“Awful experience. Placed an order and received an expected delivery date. I had no tracking information by the day before it was due, so I called them to find out when it was being dispatched. They told me that I had cancelled the order, which was complete nonsense, so it was not being dispatched. The agent on the phone was not helpful and insisted that I had cancelled the order myself. To make matters worse, the product is now out of stock so can't be re-ordered. Don't bother wasting your time or money with this company.”

Helpful Report

Posted 1 month ago

“Appalling Customer Service put me on a Persistent Debtor list never missed a payment asked them to increase my Ditect Debit this was ignored was threatened with suspension will pay them off and close the account”

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Posted 1 month ago

“I have been a loyal customer with Freemans for around 50 years starting with the catalogue. When I tried to place an order I was told my account was closed so I had to open a new one. Now I'm being charged a delivery charge which I have never done in the past. I was never told my account would be closed or that I would now need to pay a delivery charge. This seems very underhand to me. I will think twice before I use this company again!”

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Posted 1 month ago

“I’ve had a great experience with Freeman's, any minor issue has always been resolved.”

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Posted 6 months ago

“😡 I am Furious!! I Ordered 3 Items On 23rd Dec 2025 Only 2 Items Arrived. It's Now 12th January 2026 Freeman's Have Just Now Charged Me £55.00 For The Dress!!? Leaving Me Without Money 💷 To Last Me!!!!!!! 😡 This Is Disgraceful & Disgusting!! I Feel Violated 🤮 I Only Shop When I Can Afford It, How Dare Freeman's Just Go Into My Bank Account Over 2 Weeks Later!!!! 😡 & Take Money 💷 From My Bank Account. I Will Never Use Freeman's Again.🤬🤮🤬”

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Posted 6 months ago

“Item ordered twice never received and still waiting for a refund. First time I used them and last”

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Posted 7 months ago

“Awful customer service i have been waiting for a month now for them to collect an item. They have charged me for it and keep promising the issue is being escalated but its not! Had a response to a complaint email earlier today and they called me by the wrong name so are not taking the complaint seriously at all! STAY AWAY!!!!”

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Posted 7 months ago

“Taken the payment twice. Goods not delivered. Nightmare trying to obtain refunds. Raised with bank. Avoid this company at all costs”

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Posted 7 months ago

“Still owe me refund and everi damaged one boxes looks like it was kicked around i returned it was a speaker . 5 items sent back either didnt fit cancelled still sent things out they need looking into . I’m not paying full amount this mounth or interest for stuff i returned.”

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Posted 7 months ago

“Didn't receive my order, they say it was delivered to number 49 I live at number 8 Pointless”

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Posted 7 months ago

“Never shop with freemans I got a faulty cooker and it's been sitting in my flat since 13.10.2025 and they have not collected it they said take it to a parcel shop can you believe it and I am not paying .so please be careful I will never shop with them again.”

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Posted 8 months ago

“I am a long standing customer wht does freemans now charge del price thought eas free pver £30”

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Posted 8 months ago

“DON'T WASTE YOUR TIME AND MONEY WITH ORDERS FROM FREEMANS !!! Fake info about delivery for 5 working days and after another info to wait another 5 days !!! Item value of 1399 GBP !!! Order Number:IOC-50525384 28-10-2025 : ref 1765835”

Helpful Report

Posted 9 months ago

“Absolutely appalling customer service. I’ve had an account for around 10 years which I will be closing now. Also I’ll be closing my Kaleidoscope account. Call centre staff that don’t speak, don’t listen and none of us seemed to understand what anyone was saying. Can’t get a replacement delivery address correct or deliver it when they say they will. Next working day seems to be 4 days away and I’ve to wait at home like a dog left at home by its owner all day. I have a life and I need to go out. Like to work to be able to spend money to buy things. To top it off, delivery driver dumped a £300 item at the foot of a block of flats, didn’t even have the courtesy to let me know he’d dumped it. Shoestring company with shoestring delivery staff. I am no longer a customer.”

Helpful Report

Posted 9 months ago

“After being a customer for over 20 years (mainly Kaleidascope), I find I cannot log into my account. I have always paid for items when purchased. I was told I had logged in too many time, then told my details were not recognised (despite placing an order only 2 days ago). I contacted the help line today and after 1 hour on the phone, I was told they had been through the whole restart process and could not resolve the matter. They cancelled my account and told me to reset it, but having tried this the system does not offer this option but rather auto loads my old details! Very poor support and process. Very disappointed customer.”

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Posted 10 months ago

“I have been with Freemans 15 Years I have been with Freemans about 15 years and spent a considerable amount of money in that time never missing a payment date or be in arrears . So my account lapsed and I had to renew my account details. To my absolute horror they have refused me a credit account. This is shocking and upsetting bearing in mind my previous credibility. So it’s your loss Freemans. You have lost a very valuable customer in these days of reduced spending. !!!! Absolutely disgusting customer service”

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Posted 1 year ago

“Does not deserve even 1 star. I returned an item for refund. 3 weeks later none has been given. Now they are ignoring me altogether. How can a company get away with this? £33 out of pocket; I would call that theft!”

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Posted 1 year ago

“I pay for next day delivery which never happens but they don't refund!”

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Posted 1 year ago

“Ordered a duvet set on 13th May, original delivery date was 20th. 20th Came I did online chat to be told I had to get in touch with them the next day as they couldn't do anything on that day. Next day delivery date was showing as 23rd just looked again and it's now showing as 26th. It was a long enough delivery date when I ordered it but this is getting beyond a joke”

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Posted 1 year ago

Freemans is rated 1.5 based on 94 reviews