Freemans Reviews

Name: Freemans
Address: Freemans PLC Amberley St, Sheffield
Rating: 1.48

1.5 Rating 101 Reviews

10 %

of reviewers recommend Freemans

1.5

Based on 101 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Freemans:

Freemans brings you a full range of womenswear, clothing for men and children as well as all you need for the home, top brand electricals, garden items and gifts. One of the best known names in home shopping in the UK.

Phone:

0844 556 4444

Location:

Freemans PLC Amberley St
Sheffield
S9 2FS

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Freemans 1 star review on 20th July 2024

Patricia Faynor

Freemans 4 star review on 15th December 2022

Kitten

Anonymous

Anonymous // 01/01/2019

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“Ordered a washing machine on 12th October said it was being delivered on 17th didn’t arrive then changed to 23rd so cancelled been wiring 3 weeks nearly for refund still haven’t got it called customer support they r so not helpful won’t do nothing”

Helpful Report

Posted 4 days ago

“I have been a customer of Freemans for many years but will not be ordering from them again. I reported a missing parcel, explaining I have had nothing but problems with Evri deliveries recently. The delivery driver has often used the same photo for different deliveries, not just for me but my neighbour too. I ordered two pairs of pjs which were being delivered separately, one pair never arrived and the delivery photo Evri sent was for the pair I had already recieved. I sent a picture of the parcels I had recieved proving this but it was rejected and charged to my account. Every email I sent after they claimed the delivery had been made was just ignored.”

Helpful Report

Posted 4 days ago

“I have been a Freeman’s customer well over 3 decades buying primarily expensive items choosing to spread the cost to make them more affordable and attainable to me. Fortunately I have never had any major issues until this last week when an expensive kettle developed a fault after 23mths. I have made contact in the last 48hrs twice by phone, once by email and three times by online chat. I was quickly and subsequently repeatedly informed that it was outside their 12mth warranty and I’d have to approach the manufacturer, which I did who quite rightly told me they’d need proof of purchase, which despite being promised repeatedly by Freeman’s that a digital copy would be forthcoming immediately / within 24hrs hasn’t! And I’ve patronisingly been told to use my paper one ( who keeps invoices from 2yrs ago? ) or buy a new one which would be £199! I’m not confident that I will even hear back from them now but no matter as I’ll be closing my account and heading over to Littlewoods who Chat GPT inform him are considerably better rated.”

Helpful Report

Posted 2 weeks ago

“One of the worst online shopping experiences I've ever experienced. I ordered a product and was told it would take about 3 days to deliver - this was one the website, and by customer services. This was essentially a lie, the product was never ever in stock so this wasn't ever going to be delivered. It also took 3 days to process payment, so even best case scenario it would have been more like 3 days. I ordered a second product with the same issue. Customer service was next to useless in helping to solve this. To make matters worse, I finally got a delivery date (over a month later than promised) only for Freemans to cancel my order without my telling them to do so. In the time since I ordered this, I could have had the product from elsewhere but now I've missed that because of Freemans. Avoid at all costs.”

Helpful Report

Posted 3 weeks ago

“Disgusted a refund I never recieved i sent bank statement to prove they still argue i have had it Lloyds bank checked my account nothing there . Never ordering again from them .Very poor customer relations.”

Helpful Report

Posted 1 month ago

“Wish I had read these reviews before I ordered from Freemans. The delivery time initially says standard 5 days once ordered gave a 12 day delivery time. If that wasn’t enough items never arrived when I rang told they would be with me in 2 days….no they weren’t never recieved my order, no apology or any correspondence from them at all. Requested to close account due to lack of trust. NOTICE no response to any of these reviews”

Helpful Report

Posted 2 months ago

“everytime I try to login to pay the password fails eventhough I keep a note of it . Reset email never arrives and I have to phone in once account paid up I will never use again”

Helpful Report

Posted 2 months ago

“I would not recommend Freemans based on my recent experience. What should have been a straightforward return of a faulty wardrobe turned into a four-month ordeal. Despite numerous collection dates being arranged, the courier repeatedly failed to attend. I took time off work, remained at home waiting for collections that never happened, and spent months chasing Customer Services and the Complaints Team for updates. Throughout this time, communication was poor and inconsistent. Different departments appeared to have no knowledge of what the other was doing, I was repeatedly promised callbacks that never happened, and I often had to start explaining the situation from the beginning. The most unacceptable aspect was the continual arrears letters and threats of debt recovery. Despite Freemans acknowledging that my complaint was ongoing and confirming that my account had been placed on hold, I continued to receive increasingly threatening correspondence, including a Final Reminder warning that my account could be passed to debt collectors and that adverse information could be recorded on my credit file. Receiving these letters while the delay was entirely due to failures by Freemans and their appointed courier caused significant and unnecessary stress. The wardrobe has now finally been collected and my account has been cleared, but only after months of persistent chasing, countless emails, phone calls and formal complaints. Mistakes can happen, but it is how a company responds that defines good customer service. Unfortunately, in my experience, Freemans failed to communicate effectively, failed to take ownership of the problem, and placed the burden of resolving it entirely on the customer.”

Helpful Report

Posted 3 months ago

“Awful experience. Placed an order and received an expected delivery date. I had no tracking information by the day before it was due, so I called them to find out when it was being dispatched. They told me that I had cancelled the order, which was complete nonsense, so it was not being dispatched. The agent on the phone was not helpful and insisted that I had cancelled the order myself. To make matters worse, the product is now out of stock so can't be re-ordered. Don't bother wasting your time or money with this company.”

Helpful Report

Posted 3 months ago

“Appalling Customer Service put me on a Persistent Debtor list never missed a payment asked them to increase my Ditect Debit this was ignored was threatened with suspension will pay them off and close the account”

Helpful Report

Posted 4 months ago

“I have been a loyal customer with Freemans for around 50 years starting with the catalogue. When I tried to place an order I was told my account was closed so I had to open a new one. Now I'm being charged a delivery charge which I have never done in the past. I was never told my account would be closed or that I would now need to pay a delivery charge. This seems very underhand to me. I will think twice before I use this company again!”

Helpful Report

Posted 4 months ago

“I’ve had a great experience with Freeman's, any minor issue has always been resolved.”

Helpful Report

Posted 9 months ago

“😡 I am Furious!! I Ordered 3 Items On 23rd Dec 2025 Only 2 Items Arrived. It's Now 12th January 2026 Freeman's Have Just Now Charged Me £55.00 For The Dress!!? Leaving Me Without Money 💷 To Last Me!!!!!!! 😡 This Is Disgraceful & Disgusting!! I Feel Violated 🤮 I Only Shop When I Can Afford It, How Dare Freeman's Just Go Into My Bank Account Over 2 Weeks Later!!!! 😡 & Take Money 💷 From My Bank Account. I Will Never Use Freeman's Again.🤬🤮🤬”

Helpful Report

Posted 9 months ago

“Item ordered twice never received and still waiting for a refund. First time I used them and last”

Helpful Report

Posted 10 months ago

“Awful customer service i have been waiting for a month now for them to collect an item. They have charged me for it and keep promising the issue is being escalated but its not! Had a response to a complaint email earlier today and they called me by the wrong name so are not taking the complaint seriously at all! STAY AWAY!!!!”

Helpful Report

Posted 10 months ago

“Taken the payment twice. Goods not delivered. Nightmare trying to obtain refunds. Raised with bank. Avoid this company at all costs”

Helpful Report

Posted 10 months ago

“Still owe me refund and everi damaged one boxes looks like it was kicked around i returned it was a speaker . 5 items sent back either didnt fit cancelled still sent things out they need looking into . I’m not paying full amount this mounth or interest for stuff i returned.”

Helpful Report

Posted 10 months ago

“Didn't receive my order, they say it was delivered to number 49 I live at number 8 Pointless”

Helpful Report

Posted 10 months ago

“Never shop with freemans I got a faulty cooker and it's been sitting in my flat since 13.10.2025 and they have not collected it they said take it to a parcel shop can you believe it and I am not paying .so please be careful I will never shop with them again.”

Helpful Report

Posted 11 months ago

“I am a long standing customer wht does freemans now charge del price thought eas free pver £30”

Helpful Report

Posted 11 months ago

Freemans is rated 1.5 based on 101 reviews