Freemans Reviews

Name: Freemans
Address: Freemans PLC Amberley St, Sheffield
Rating: 1.66

1.7 Rating 62 Reviews

15 %

of reviewers recommend Freemans

1.7

Based on 62 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Freemans:

Freemans brings you a full range of womenswear, clothing for men and children as well as all you need for the home, top brand electricals, garden items and gifts. One of the best known names in home shopping in the UK.

Phone:

0844 556 4444

Location:

Freemans PLC Amberley St
Sheffield
S9 2FS

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Freemans 4 star review on 15th December 2022

Kitten

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My recent experience with Freeman.com has been nothing short of a nightmare. I ordered a high-value coffee machine with the expectation that it would be delivered within two days. However, the reality of the situation was a complete letdown. After waiting for three days, it became apparent that my order hadn't even been processed. Frustrated and disappointed, I decided to look elsewhere and found the same coffee machine available at a more affordable price. I promptly placed a new order and received it just two days later from a different vendor. At this point, I thought I could cancel my order with Freeman.com, which still hadn't seen any progress after three days. To my surprise, I was informed that the order had not been processed because they claimed not to have received payment. Ten days after the initial order was placed, I received the coffee machine. To add to the already frustrating situation, the payment had been taken from my account despite my cancellation request. Attempting to return the coffee machine has been an ordeal in itself. It has now been over three weeks, and Freeman.com seems incapable of processing the return. As a result, I'm left with no other option but to involve my credit card company to secure a refund. This experience is entirely unacceptable and has left me deeply dissatisfied with Freeman.com's services. My advice to anyone considering purchasing from them is twofold: Firstly, avoid buying from these people at all costs. Secondly, if, for some reason, you must order from them, use a credit card (not a debit card) to protect yourself, as their refund and return process is nothing short of a nightmare.”

Helpful Report

Posted 6 months ago

“Ordered a bed sheet on the 21st November and they has lost my order. Order has now been lost 4 times and they are not resolving this issue. Every time they keep taking money out and not sending order. So now I am out 4 times the price and still no item. This business is very unprofessional. I would not recommend risking spending any money on here.”

Helpful Report

Posted 1 year ago

“I have arranged a return twice. An item that I can not return through click and collect. I have waited all day for no one to turn up. When I phone freemans they tell me they can't give an estimated time for collection and say they will arrange another collection day! They said if I can't wait all day I could leave it in a safe place. As if I would trust them to collect from anywhere when they've already let me down twice”

Helpful Report

Posted 1 year ago

“Ordered 3 dresses that I liked the look of online.When they arrived two of them were awful quality,badly stitched & didnt fit well either. The third item wasn't the dress I'd ordered. It was a woolly jumper which I sent back with the dresses for a full refund .I was given a refund with no problems.”

Helpful Report

Posted 1 year ago

“Freeman’s what can I say what a load of incompetence bunch of idiots and that is being very polite I can’t put on hear what I really think!!! I will never order from them again good luck to anyone who is trying to get your money back face it you won’t get it, they lie through there teeth and say you have to prove you haven’t had it then they say you been sent a cheque it doesn’t arrive, then you only get less than half the money I’m still trying to get back £81.00 with no answers. I will not give up freeman’s your staff will get me calling every day until you pay me back so this isn’t the last time you will hear from me. DO NOT ORDER FROM FREEMANS what a awful company.”

Helpful Report

Posted 2 years ago

“Sent a returns back (£100) courier picked it up. A week later no confirmation you had received it! Used the tracking number from the returns label and that wasn't recognised! Iv phoned 3 times and emailed, to always be told "it's with the investigation team". As far as I'm concerned if you provide a service and that service is broken then that's a cost to you! Not to me! Once the courier has picked it up, the contract is between freemans and the courier! If I don't get a refund by next week, I will just claim it back through a County Court claim!!! TERRIBLE COMPANY, AVOID AT ALL COST!!!!!”

Helpful Report

Posted 3 years ago

“i know my details and my phone number im sick of system. if i had an account i do not remember. iv wasted over an hour logging in. stupid system”

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Posted 3 years ago

“I have received brochures today from Freemans and Bon prix they have duplicate clothes in both with freemans prices £12 to £15 more expensive than the same item in the bon prix catalogue. Very disappointed that you could charge people so differently I thought you were a better company than that.”

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Posted 4 years ago

“Excellent choice free delivery very clear easy to use app always offers to use long term customer highly recommended”

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Posted 5 years ago

“ORDERED A SEWING MACHINE. GOT AN EMAIL TO SAY IT HAD BEEN DELIVERED WHEN IT HADN'T. IT ARRIVED 2 DAYS LATER IN A VERY BATTERED BOX ALTHOUGH THE ITEM ITSELF WAS OK.”

Helpful Report

Posted 6 years ago

Freemans is rated 1.7 based on 62 reviews