Sent a returns back (£100) courier picked it up. A week later no confirmation you had received it! Used the tracking number from the returns label and that wasn't recognised! Iv phoned 3 times and emailed, to always be told "it's with the investigation team". As far as I'm concerned if you provide a service and that service is broken then that's a cost to you! Not to me! Once the courier has picked it up, the contract is between freemans and the courier! If I don't get a refund by next week, I will just claim it back through a County Court claim!!! TERRIBLE COMPANY, AVOID AT ALL COST!!!!!