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Freemans Reviews

1.7 Rating 62 Reviews

15 %

of reviewers recommend Freemans

Company Reviews

1.7

Based on 62 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Read Freemans Reviews

About Freemans:

Freemans brings you a full range of womenswear, clothing for men and children as well as all you need for the home, top brand electricals, garden items and gifts. One of the best known names in home shopping in the UK.

Phone:

0844 556 4444

Location:

Freemans PLC Amberley St
Sheffield
S9 2FS

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Freemans 4 star review on 15th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orderd a washing machine in June still not received it always saying it be delivered on a date but still not received it phoned them they keep saying sorry not got any at the moment and cannot dispatch it .but now they saying be delivered within 5 days from the 5th September. Paid all of it . Are they a scam .or just take your money and never receive goods . Not happy .”

Posted 3 years ago

“FAKE TRAINERS - THEY SELL FAKE TRAINERS AND REFUSE TO SEND A REPLACEMENT UNTIL I SEND THE FAKE ONES BACK. NO TAGS, NO NIKE BOX, BLUE RIBBON AROUND THE TRAINERS. THEY ARE FALLING APART. TALKED TO 10 CUSTOMER SERVICE AGENTS AND WAS SENT A RUDE LETTER SAYING THERE FINAL RESPONSE IS IT'S NOT FAKE WITHOUT EVEN LOOKING AT THE EVIDENCE. BAD BAD COMPANY, AVOID”

Posted 3 years ago

“Rubbish customer service . Wrong items sent or wrong size and they are rubbish at sorting things out . I ordered a shirt said it would be late so waited then went on chat said it would be worth me in two days then they cancelled it because it was no longer available so told but I could still order it on line. There is no customer service skills with any of them . Need to go on a course to get trained up.”

Posted 4 years ago

“Had only ordered one pair pyjamas £26 have paid but freemans kept adding on late payment fees since last November! Sent proof of bank statement but they still ask for more proof, what do you want? blood? Been battling them for ages but they wont budge. Terrible customer service would not use again.”

Posted 4 years ago

“I have received brochures today from Freemans and Bon prix they have duplicate clothes in both with freemans prices £12 to £15 more expensive than the same item in the bon prix catalogue. Very disappointed that you could charge people so differently I thought you were a better company than that.”

Posted 4 years ago

“Delivery experience for the second time not good. Paid for next day but the items never come next day. So have to contact customer services to get confirmation on when I will actually receive them. There’s always a delay. By the way, still waiting! Not sure if I will be buying from them again. Other online companies far more reliable”

Posted 4 years ago

“Order a jumper dress delivery was very quick fit perfect I am 12 but you have to order size 14 beautiful dress thank guys!!!”

Posted 4 years ago

“Paid for next day delivery . Was notified unable to deliver and would arrive 3 to 5 working days . The point of paying extra for ndd was that I won't be in . Can't contact Freeman's . Will update review if goods actually arrive .”

Posted 4 years ago

“A shambles Charge a person £12 on a late payment £5, balance owing just over £6”

Posted 4 years ago

“I will never use this company again. Was promised I would get my order by this Saturday at the latest but it never arrived. Dreadfully inefficient people,”

Posted 4 years ago

“Returned items on 4th July via Hermes and still no refund! I just keep being told to wait by their awful customer service department!”

Posted 4 years ago

“My grandmother has personal account with this company. She missed one payment due to her being in hospital and paid as soon as she was out. She made the payment missed and the one ahead. She has since made 3 more on time payments and they are sending her messages saying that her payment is due when she has already paid it, causing her to panic. She is now unable to place orders and the agent was extremely rude to her. Saying that if she had only missed one payment then it wouldn't be stopping her from making from purchases. Advised that this is exactly the case and was advise to "take responsibility" for what she has done. STAY CLEAR. won't freeze the interest so she can pay it off and close her account.”

Posted 4 years ago

“I very very much would like to say I would not recommend this company at all, I placed an order only to find that the item was out of stock and paid for my goods and when I rang up the agent wasn’t helpful at all, this has happened a few times now and never get the goods that I pay for some of them on next day delivery and never get them & talking to customer service agents is like talking to a brick wall, one agent I spoke to say the company doesn’t treat staff right either they have to work 10 & 12 hour shifts and silly shifts that most of the agents are over tired, that’s no way to treat staff and to find that they deduct the staff wages if there more than 4 minutes to the loo it’s ridiculous, the staff are treated like slaves, a very very low company to work for never mind to shop with, this includes other catalogues that belongs to freemans eg, grattan, Witt international, swimwear365, Bon prix, curvissa, clearance365 & kaleidoscope. They don’t deserve business at all and deserve to go bust. I’m with JD Williams now who are a much better and the staff get treated better. I really really don’t recommend freemans whatsoever, please don’t shop with them”

Posted 4 years ago

“Fast delivery... Items as described.. looking forward to purchasing more in the future”

Posted 5 years ago

“Excellent choice free delivery very clear easy to use app always offers to use long term customer highly recommended”

Posted 5 years ago

“Terrible service unfortunately. Ordered item to be delivered before Christmas. Items were not & never have been received, no contact made from their service about whereabouts, I had to chase. They will not provide me with a refund until their 'investigation into whats happened with the goods' has been concluded - neither are they able to provide me with a time scale. Surely this is breach of consumer right act! They point blank refuse to provide me with estimated dates of any refund.”

Posted 5 years ago

“Easy to order- good value/ offers”

Posted 6 years ago

“Always deliver earlier than stated and goods are good quality.”

Posted 6 years ago

“Was extremely pleased with my purchased. The colours were as shown in the catalogue and the quality of the garments were of a high standard.”

Posted 6 years ago

“ORDERED A SEWING MACHINE. GOT AN EMAIL TO SAY IT HAD BEEN DELIVERED WHEN IT HADN'T. IT ARRIVED 2 DAYS LATER IN A VERY BATTERED BOX ALTHOUGH THE ITEM ITSELF WAS OK.”

Posted 6 years ago

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Freemans is rated 1.7 based on 62 reviews