Absolutely appalling customer service. I’ve had an account for around 10 years which I will be closing now. Also I’ll be closing my Kaleidoscope account. Call centre staff that don’t speak, don’t listen and none of us seemed to understand what anyone was saying. Can’t get a replacement delivery address correct or deliver it when they say they will. Next working day seems to be 4 days away and I’ve to wait at home like a dog left at home by its owner all day. I have a life and I need to go out. Like to work to be able to spend money to buy things. To top it off, delivery driver dumped a £300 item at the foot of a block of flats, didn’t even have the courtesy to let me know he’d dumped it. Shoestring company with shoestring delivery staff. I am no longer a customer.