Terrible service unfortunately. Ordered item to be delivered before Christmas. Items were not & never have been received, no contact made from their service about whereabouts, I had to chase. They will not provide me with a refund until their 'investigation into whats happened with the goods' has been concluded - neither are they able to provide me with a time scale. Surely this is breach of consumer right act! They point blank refuse to provide me with estimated dates of any refund.