I can see that over 70% of the reviews are bad on Truspilot. This is not surprising as Gap have no respect for there loyal customers either. I have been buying Gap cloths for over 25 years now and recently bought three pairs of Pyjamas worth £44. Unfortunately due to defective materials the garments have shrunk despite following correct washing instructions. When I wrote an email to there CEO Mr. Peck firstly he doesn’t believe in replying to customers directly, as he feels customers are not that important and he is beyond customer status.This is a guy is paid millions of dollars in salaries and bonus yet takes customers for granted. Eventually I got a reply from a disrespectful member of team who was only blowing Gaps trumpet in how good there are, and asked me to take the clothes to a Gap store. Even though I had bought the garments online and supplied pictures which don’t lie I was basically told to get lost in the usual Gap language. I use to spend over £1000 per annum,but for sake of £44 these amateurish organisations behaved in an abhorrent way towards me,despite supplying proof with pictures. I would never buy from these cowboys again. Beware as they do NOT appreciate loyalty and should you experience any faults with your garments,they will tell you to go for a ride. Avoid buying from them is the only way to hurt these cowboys as they are taking customers for a ride in this abhorrent way. Shrunk garments refusal for a refund or exchange is theft and a con on the part of Gap. This is an American company that had no respect for European customers. AVOID AT ALL COSTS!!!!!!