I ordered a standard lavender stoechas and a eucalyptus. The lavender was CONSIDERABLY smaller than advertised - just a little stick with a tiny tuft of wilting leaves on the top; the eucalyptus was a pathetic twig with leaves already turning black. Naturally I complained about the gross misrepresentation, was plied with excuses, asked to send photos and eventually offered a partial refund of 50%. I declined - I wanted to return the plants and get a full refund. The company was very much against this (presumably because they would then have not only to pay for return postage, but also refund mine). They then offered me a 60% refund, telling me the plants were still guaranteed for a year and that the eucalyptus at least was very hardy and they were sure it would thrive once replanted. I wanted to be reasonable and fair, so agreed to the partial refund (minus shipping of course). The lavender, as expected, did not thrive and was dead within a week or so of going outdoors, despite being carefully placed in a protected position. The eucalyptus has remained indoors so I can tend it as it still looks too fragile to go outdoors just yet. It does not look healthy, most of the leaves are now badly discoloured. I would never order from this company again and feel others should be warned against using it and ending up as disappointed as me.