Sent me two sickly specimens, both battered and looking very poorly. They had cost me over £20, one I managed to save, but unfortunately the other died a couple of days after planting. I tried to claim on the guarantee and sent a long email to their customer service with photos of said plant. I sent the first email on Sunday 13th May 2019, they sent me a generic reply giving my reference number and stating they usually get back within 24 hours. No reply or answer so yesterday I sent another email with the given reference number asking if they could please get in touch. I had nothing yesterday or today, this is diabolical customer service and I am absolutely livid that they quickly take your money for substandard plants but have the decency to get in touch with a genuine complaint. I would highly recommend not using this company.