Anonymous
After 3 years I finally treated myself to what I had hoped would be a nice new dining room table from habitat costing me £295. I was a little frustrated after being allocated a 2 hour delivery window of between 10am- 12, that this needed chasing up and didn't arrive until the early evening. More disappointment followed when I discovered the wooden table had a very noticeable indented scrapes on the top, numerous scrapes around the edge and a faulty mechanism that designed to move the legs meaning if you were to fold down the edges (an important selling point for me!) you would need to completely disassemble the whole table. After contacting Habitat I was told this is now discontinued and was offered only a £75 discount. I did point out that that would still mean I was paying £220 for a damaged table that doesn't function properly...? After asking them to reconsider I was offered only £95 discount as final offer or collection and full refund. Again this would mean I was paying £200 for a damaged table... I cant imagine anyone in the right mind would pay £200 for a 'new' table in such a state. I will be opting for the refund and unfortunately have to now deal again with the inconvenience of packing up and taking time off work/wasting a weekend waiting home for a collection. It seems a terrible shame and quite illogical that habitat wont budge on this as the table is un-sellable in its current state and they will loose money paying a courier to collect it plus also the cost of refunding me £310, when really they could have just offered me a more fair discount (which I would have accepted and kept it for now to tide my over as I will be left without any table at all!) at least then they would have received a bit of money whilst clearing their damaged stock and no hassle of organizing a courier collection. Needless to say due to this poor experience and the inconvenience it has caused me this will be the last piece of furniture I purchase from Habitat and I will not be recommending to Family/Friends.
3 years ago
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Habitat has a 1.8 average rating from 74 reviews

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