I have had the worst on line shopping experience ever! 1. My Items were not sent Per the order date of 3-5 days 2. I receive an email after they should have arrived stating they will be late 3. I ask them to cancel order 4. Some items arrive 5. Sofa arrives damaged ( see photos, the marks do not come off) 6. The rest of the items arrive even later than the late warning stated. 7. I do a contact form to have the lights returned, they arrived so late I no longer needed them as had to have them for the electrician to fit, so by the time I got the lights other lights had been ordered from another company, fitted and working! 8. The Return order is not collected 9. I email and get automated response stating someone will reply, this does not happen. 10. I call. Helpful man offers £37 for damaged sofa and collection of my lights. Also offers to send me pads for the chairs that were missing pads 11. Lights are not collected 12. I Facebook message and get a reply, looks like it will all resolve and collection will be made 13. No collection 14. Contact again and told that it’s with the courier and not habitats problem. I have text stating the collection will happen Monday, that is 2 days ago. 15. Still NO DATE FOR COLLECTION 16. Habitat have £625 of my money and I have lights I do not want. 17. Until this point I have not posted anything about them but it has now reached the point where I have been told they will not accept the items back if I get them couriered to them and I can not get the money back. I am sure this is against retails laws. 18. I WILL NEVER USE THIS COMPANY AGAIN