I purchased 3 cushions online. After the initial order confirmation I received no communication from them for nearly three weeks then had notice of a 'credit memo' - a refund for my 'unavailable item'. No email apologising or asking if I would like to make a different purchase. A week or so later I received the 2 remaining cushions- again no communication or message to let me know they had been dispatched. I did however get an email asking me to review one of the cushions. I gave the cushion a fair review and mentioned the poor service. Guess what. My review was 'moderated,' and they said they were unable to print it as 'it did not meet their requirements.'