Worst customer service I have ever experienced. They don't answer the phone. They don't answer the chat. Placed an order and other than order confirmation no info received. Said order would come in less than 14 days. Here we are well after 14 days with no communication or update. Avoid. UPDATE: After receiving confirmation from Habitat that the order was going to arrive in 48 hours, nothing arrived. I then called again a few days after the furniture did not arrive and it had not been sent due to a 'glitch in the system' according to the second support staff, despite the fact the first said it had been sent to the delivery company weeks earlier! When asked when it would arrive I was told '14 days from now' which was 20 days after the initial order!!! When asked why there was 0 communication from Habitat at all, apparently this is company policy!!! When asked if I can have a refund because they have breached the agreement, the third support member said no and was yelling! Honestly would rather jump off the top of the Shard than give these con artists another penny!