Good morning I've just been into my local Worcester halifax bank to pay in a large amount of cash and was told by cashier to use a cash machine and I said I would rather pay to the cashier at that point a young man came over and said he would show me how to use the machine I said I didn't want to use machine,and would come back at a later time and the reply was you will have to use the machine anyway if I can't have personal help I will go to another bank. My wife also has an account, went into the bank and wanted to open a different account, and was told to go home and do it on line what's happening to personal service.????