“I had tried contacting the trading platform directly multiple times without success. Then I heard about Mrs. Francesca and her team. They were responsive, supportive, and they followed through. Thanks to them, I finally have closure.”
“I had tried contacting the trading platform directly multiple times without success. Then I heard about Mrs. Francesca and her team. They were responsive, supportive, and they followed through. Thanks to them, I finally have closure.”
“I had tried contacting the trading platform directly multiple times without success. Then I heard about Mrs. Francesca and her team. They were responsive, supportive, and they followed through. Thanks to them, I finally have closure.”
“26th June 2026.Today in Brighton branch, I had a problem to sort out. The young man, not at the counter, but approaching customers in the queue, dealt with it in a diligent and professional manner. He should be fast-racked up to a senior level.”
“Good morning I've just been into my local Worcester halifax bank to pay in a large amount of cash and was told by cashier to use a cash machine and I said I would rather pay to the cashier at that point a young man came over and said he would show me how to use the machine I said I didn't want to use machine,and would come back at a later time and the reply was you will have to use the machine anyway if I can't have personal help I will go to another bank. My wife also has an account, went into the bank and wanted to open a different account, and was told to go home and do it on line what's happening to personal service.????”
“I recently changed my fone and my banking app access was denied ,
I telephone your help line who were not helpful in anywY just telling me to reload the app ,
I am not familiar with IT as the app was set up in my local branch which has now closed no very helpful.
Kind Regards
Lionel Woollard”
“I am abroad, I had a duplicate payment done out, left with no money, Halifax were brilliant.. not only did they save my holiday, they were quick and efficient, I'll be banking with them for life”
“I had a problem with my current account,a company was taking money from my account for a subscription I didn’t take.Deborah
From card dispute did an excellent job helping me and the team leading up to her well to Halifax staff that helped me”
“Had to telephone the Halifax this morning because of suspicious activity in my bank account. The female advisor who answered my call was very rude and uninterested and very disrespectful to me. She wouldn’t let me speak she kept speaking over me and was very aggressive in tone. She actually put the phone down on me. I was very upset and stressed because I didn’t get any help about the suspicious activity on my account either
I have high blood pressure and PTSD and definitely don’t need this sort of stress and aggravated anxiety, I am a customer and would like to be treated in a professional manner not in a shabby manner that I had from this person at Halifax.
I am going to close my account today and go to a different bank
I don’t expect to be treated this way. What sort of customer service is this?”
“After 25 years with Halifax I was turned down for a credit card.I had my mortgage with them never missing a payment never having a problem going overdrawn and my credit score excellent on there app. When I asked why they said if the machine says no that is that. I asked to speak to a manager and was told the machine says no there is nothing than can do.What happened to loyalty I have savings (not with Halifax) so no repayment problems.Went next door and changed A/C and got credit card straight away with Santander so what happened to Loyalty”
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