“Absolutely disgusting service. Been treated terribly.
Ordered a new bank card which didn't come for two weeks, when I called to question this I was told for no known reason it had been blocked and not sent.
Whole complaining about this, the customer service advisor forgot to put me on hole while she called her supervisor who then insulted me and questioned my honesty.
I complained about the way someone I have never met or who knows anything about me spoke about me 8 weeks ago, since then I've been lied to, misled and treated worse than an animal. Their staff are extremely rude, the complaints managers are mythical beings you can't talk to, they just fob you off. Promised me over and over it would be resolved within 8 weeks and it hasn't. Absolutely disgusting.”
“Very poor service by their complaints handler William Danks. Incredibly incompetent, unprofessional and rude. Doesn't address the issue that you complained about in the first place and proceeds to talk/shout over me when I was trying to explain the issue. Very frustrating to deal with and caused a lot of unnecessary stress and inconvenience. I will close my account with them shortly based on that, and suggest that you do the same.”
“I phoned on the 29/08/25. I spoke to Darren one of the staff of Halifax. He was helpful efficient and know what he was talking about. He explained things to me in details which made me happy. He really helped me by giving me peace of mind. Thank you Darren.”
“I phoned the main Halifax Customer Service centre this afternoon to discuss an old account. The advisor I spoke to was very helpful and went above and beyond to fully investigate my query which was successfully resolved. Unfortunately I was unable to complete the phone survey after the call as my mobile blocked the number. I would like to pass on my grateful thanks to the gentleman I spoke to, he was just great.”
“Belfast branch is a disaster..queue up ,get name taken,queue up,wait,try to get help ..told I could do it on line ..which I will Never do...apparently Halifax want a total online presence by 2030..Never do they consider those who own the money they are managing! Staff look harrasssed (which they are) and unhappy with the situation...waiting for 45 minutes is totally unacceptable...I KNOW I could set up online banking and don't need to be told this at every visit!! Sort this mess out !!.I note more security staff there..maybe to control very dissatisfied customers!
Also 2 machines to take in cheques and payments and only 1 cash out machine....rubbish!!@@”
“I’m 75 years of age with poor health I’ve complex medical conditions
I’m with Halifax since 1988
Had a mortgage now fully paid off never a default
The bank got a lot of interest from this mortgage
I have two current accounts with Halifax too and a credit card
I’m a retired deputy principal in the South of Ireland I have an occupational pension of €3200 per month guaranteed for life
This income is not considered by Halifax ,,,no reason given yet I paid my mortgage from my Southern income for years
Recently in fact last year I used my clarity card for an emergency to upgrade my central heating system
I had £4000 credit limit on the card
Two months ago I paid off the card in full
Next think
I had a letter in the post word processed no signature that my credit limit was decreased to £600 I plan a trip to Egypt ,,🇪🇬 can I book my flight with this card
NO NO
Why the flights greater
I requested they consider a request to restore the limit or even half
I had three useless phone calls ,,no resolution
I was so frustrated I told the teller
Mam I’ve a simple way to resolve this wee request
She said
What
I replied I’ll use my scissors
I owe nothing fully paid up
They are closing high street banks daily
No customer service
I don’t get into argy bargy I simple walk away
You don’t like Tesco Bread move to Asda
A disgusted loyal customer”
“Belfast city centre Donegal square just now
New
I had to wait 15 minutes in a queue to be told to go to another queue after waiting another 10 minutes I was told to take a seat and I would be seen in about 60 minutes all this to get a bank statement. I will never use this bank again they are a bloody shambles”
“Extremely Poor Customer Service – Disappointed with Halifax
I had a terrible experience with Halifax credit card customer service. The advisor I spoke with was shockingly rude and unhelpful. She kept asking me to repeat my credit card number because she “couldn't hear me,” despite me repeating it clearly multiple times over the course of five minutes. It felt like she wasn’t even trying.
When I politely asked if she could transfer me to another colleague who might be able to assist, she flat-out refused and told me to hang up and call again — which would mean going through the queue all over again. Completely unacceptable.
When I said I wanted to file a complaint about her poor attitude and lack of assistance, she sarcastically replied, “Please make the complaint.” No apology, no attempt to resolve the issue — just indifference and arrogance.
This experience has really shaken my confidence in Halifax. If this is the kind of service customers can expect, I’ll be seriously reconsidering my relationship with this bank.”
“I lost my husband two years ago, and I’ve been trying to manage everything on my own ever since. A friend mentioned cryptocurrency as a way to grow some savings, and I thought maybe it would help me stay ahead of rising costs. I wish I’d known what I was walking into. I trusted someone online who promised “safe crypto investments for beginners.” It all looked so professional. I sent them just under $35,000 in Bitcoin—and never heard from them again. The shame I felt was overwhelming. I was grieving all over again. It wasn’t just the money—it was the trust I lost in myself. I reached out to RESORUS.COM after reading some reviews and praying they weren’t another scam. They were so gentle with me. No pressure, no sales talk—just understanding, patience, and honesty. They traced where my Bitcoin went, helped me report it to the right people, and even guided me through the paperwork. A few weeks later, I was refunded about 85% of what I lost. It may not seem like much to some, but to me—it meant the world. They gave me back a little hope when I truly thought I had none left. If you’re reading this and hurting, please know: you are not stupid. You are not alone. And there are still good people out there.”
“I had tried contacting the trading platform directly multiple times without success. Then I heard about Mrs. Francesca and her team. They were responsive, supportive, and they followed through. Thanks to them, I finally have closure.”
“I had tried contacting the trading platform directly multiple times without success. Then I heard about Mrs. Francesca and her team. They were responsive, supportive, and they followed through. Thanks to them, I finally have closure.”
“I had tried contacting the trading platform directly multiple times without success. Then I heard about Mrs. Francesca and her team. They were responsive, supportive, and they followed through. Thanks to them, I finally have closure.”
“26th June 2026.Today in Brighton branch, I had a problem to sort out. The young man, not at the counter, but approaching customers in the queue, dealt with it in a diligent and professional manner. He should be fast-racked up to a senior level.”
“Good morning I've just been into my local Worcester halifax bank to pay in a large amount of cash and was told by cashier to use a cash machine and I said I would rather pay to the cashier at that point a young man came over and said he would show me how to use the machine I said I didn't want to use machine,and would come back at a later time and the reply was you will have to use the machine anyway if I can't have personal help I will go to another bank. My wife also has an account, went into the bank and wanted to open a different account, and was told to go home and do it on line what's happening to personal service.????”
“I recently changed my fone and my banking app access was denied ,
I telephone your help line who were not helpful in anywY just telling me to reload the app ,
I am not familiar with IT as the app was set up in my local branch which has now closed no very helpful.
Kind Regards
Lionel Woollard”
