Extremely Poor Customer Service – Disappointed with Halifax I had a terrible experience with Halifax credit card customer service. The advisor I spoke with was shockingly rude and unhelpful. She kept asking me to repeat my credit card number because she “couldn't hear me,” despite me repeating it clearly multiple times over the course of five minutes. It felt like she wasn’t even trying. When I politely asked if she could transfer me to another colleague who might be able to assist, she flat-out refused and told me to hang up and call again — which would mean going through the queue all over again. Completely unacceptable. When I said I wanted to file a complaint about her poor attitude and lack of assistance, she sarcastically replied, “Please make the complaint.” No apology, no attempt to resolve the issue — just indifference and arrogance. This experience has really shaken my confidence in Halifax. If this is the kind of service customers can expect, I’ll be seriously reconsidering my relationship with this bank.