“Very poor service by their complaints handler William Danks. Incredibly incompetent, unprofessional and rude. Doesn't address the issue that you complained about in the first place and proceeds to talk/shout over me when I was trying to explain the issue. Very frustrating to deal with and caused a lot of unnecessary stress and inconvenience. I will close my account with them shortly based on that, and suggest that you do the same.”
“Belfast branch is a disaster..queue up ,get name taken,queue up,wait,try to get help ..told I could do it on line ..which I will Never do...apparently Halifax want a total online presence by 2030..Never do they consider those who own the money they are managing! Staff look harrasssed (which they are) and unhappy with the situation...waiting for 45 minutes is totally unacceptable...I KNOW I could set up online banking and don't need to be told this at every visit!! Sort this mess out !!.I note more security staff there..maybe to control very dissatisfied customers!
Also 2 machines to take in cheques and payments and only 1 cash out machine....rubbish!!@@”
“I’m 75 years of age with poor health I’ve complex medical conditions
I’m with Halifax since 1988
Had a mortgage now fully paid off never a default
The bank got a lot of interest from this mortgage
I have two current accounts with Halifax too and a credit card
I’m a retired deputy principal in the South of Ireland I have an occupational pension of €3200 per month guaranteed for life
This income is not considered by Halifax ,,,no reason given yet I paid my mortgage from my Southern income for years
Recently in fact last year I used my clarity card for an emergency to upgrade my central heating system
I had £4000 credit limit on the card
Two months ago I paid off the card in full
Next think
I had a letter in the post word processed no signature that my credit limit was decreased to £600 I plan a trip to Egypt ,,🇪🇬 can I book my flight with this card
NO NO
Why the flights greater
I requested they consider a request to restore the limit or even half
I had three useless phone calls ,,no resolution
I was so frustrated I told the teller
Mam I’ve a simple way to resolve this wee request
She said
What
I replied I’ll use my scissors
I owe nothing fully paid up
They are closing high street banks daily
No customer service
I don’t get into argy bargy I simple walk away
You don’t like Tesco Bread move to Asda
A disgusted loyal customer”
“Belfast city centre Donegal square just now
New
I had to wait 15 minutes in a queue to be told to go to another queue after waiting another 10 minutes I was told to take a seat and I would be seen in about 60 minutes all this to get a bank statement. I will never use this bank again they are a bloody shambles”
“Extremely Poor Customer Service – Disappointed with Halifax
I had a terrible experience with Halifax credit card customer service. The advisor I spoke with was shockingly rude and unhelpful. She kept asking me to repeat my credit card number because she “couldn't hear me,” despite me repeating it clearly multiple times over the course of five minutes. It felt like she wasn’t even trying.
When I politely asked if she could transfer me to another colleague who might be able to assist, she flat-out refused and told me to hang up and call again — which would mean going through the queue all over again. Completely unacceptable.
When I said I wanted to file a complaint about her poor attitude and lack of assistance, she sarcastically replied, “Please make the complaint.” No apology, no attempt to resolve the issue — just indifference and arrogance.
This experience has really shaken my confidence in Halifax. If this is the kind of service customers can expect, I’ll be seriously reconsidering my relationship with this bank.”
“I lost my husband two years ago, and I’ve been trying to manage everything on my own ever since. A friend mentioned cryptocurrency as a way to grow some savings, and I thought maybe it would help me stay ahead of rising costs. I wish I’d known what I was walking into. I trusted someone online who promised “safe crypto investments for beginners.” It all looked so professional. I sent them just under $35,000 in Bitcoin—and never heard from them again. The shame I felt was overwhelming. I was grieving all over again. It wasn’t just the money—it was the trust I lost in myself. I reached out to RESORUS.COM after reading some reviews and praying they weren’t another scam. They were so gentle with me. No pressure, no sales talk—just understanding, patience, and honesty. They traced where my Bitcoin went, helped me report it to the right people, and even guided me through the paperwork. A few weeks later, I was refunded about 85% of what I lost. It may not seem like much to some, but to me—it meant the world. They gave me back a little hope when I truly thought I had none left. If you’re reading this and hurting, please know: you are not stupid. You are not alone. And there are still good people out there.”
“I had tried contacting the trading platform directly multiple times without success. Then I heard about Mrs. Francesca and her team. They were responsive, supportive, and they followed through. Thanks to them, I finally have closure.”
“I had tried contacting the trading platform directly multiple times without success. Then I heard about Mrs. Francesca and her team. They were responsive, supportive, and they followed through. Thanks to them, I finally have closure.”
“I had tried contacting the trading platform directly multiple times without success. Then I heard about Mrs. Francesca and her team. They were responsive, supportive, and they followed through. Thanks to them, I finally have closure.”
“I recently changed my fone and my banking app access was denied ,
I telephone your help line who were not helpful in anywY just telling me to reload the app ,
I am not familiar with IT as the app was set up in my local branch which has now closed no very helpful.
Kind Regards
Lionel Woollard”
“Had to telephone the Halifax this morning because of suspicious activity in my bank account. The female advisor who answered my call was very rude and uninterested and very disrespectful to me. She wouldn’t let me speak she kept speaking over me and was very aggressive in tone. She actually put the phone down on me. I was very upset and stressed because I didn’t get any help about the suspicious activity on my account either
I have high blood pressure and PTSD and definitely don’t need this sort of stress and aggravated anxiety, I am a customer and would like to be treated in a professional manner not in a shabby manner that I had from this person at Halifax.
I am going to close my account today and go to a different bank
I don’t expect to be treated this way. What sort of customer service is this?”
“After 25 years with Halifax I was turned down for a credit card.I had my mortgage with them never missing a payment never having a problem going overdrawn and my credit score excellent on there app. When I asked why they said if the machine says no that is that. I asked to speak to a manager and was told the machine says no there is nothing than can do.What happened to loyalty I have savings (not with Halifax) so no repayment problems.Went next door and changed A/C and got credit card straight away with Santander so what happened to Loyalty”
