“What a disgrace of a bank! I can't begin to explain how disgusted i am at this bank and its immoral and frankly unethical behavior!
I received an email from their fraud department saying that i havent been in the UK, so they want to close my account. It is a current account, im a UK citizen, i use it to receive rental money only and occasionally get sent money from family. I cant understand how it is their business to know where i am at every moment?Not their business where i am! It is clearly harrassment! There are no illicit activities, but the account is for rental income from a well known company..so its very clear what it is..all above board..no strange or illegal activity. The team asked about my whereabouts..i gave them basic information, just to let them know im traveling. As there was no warning or other information, this 'investigation' seemed a bit odd. I didnt elaborate too much.
A letter was sent and simultaneously they shut all my account down without warning! I was only made aware about this as the estate agents that pay me noticed their deposit bounced!..I am just shocked how unethical and horrendous this bank is. Without warning or explanation, they close all accounts. From my side there is absolutely no illicit activities..none whatsover!
I called them immediately afterwards, they gave no information as it was 'confidential' , over the phone they couldnt explain. Their letter said they decided to close my accounts because of an internal investigation. But no information about what it was and why? i would be happy to know what exactly seemed illegal?.we could go over each one of their discrepancies one by one..no problem at all!
However they decides to single me out for attack and close everything without warning. This is frankly crazy!
Do we live in a surveillance state? are we not allowed to travel? im not sure if north korea has these tactics on harrassment yet, but you could surely teach them a lesson!
I know the bank must employ a team to harrass and bully regular people with these tactics. It is obvious they want to pretend to fight fraud, but rather try to attack and close the accounts of regular people. Whilst i imagine being cowardly and corrupt, leaving the real criminals out there.
I am trying to sober up to what these idiots did and why they did it! At that point i will make a formal complaint and take legal action. For now..im just in shock. What kind of bank is this?”
“I've had the account for almost 10 years, and the service has gotten worse and worse.
Today, yet another problem: they blocked my card due to all their paranoia, but despite being on chat for over an hour, no one has been able to resolve the issue: neither the AI (100% useless) nor the agents.
The last agent left me on the line for 20 minutes without answering.”
“Fraudsters. Should be regulated out of existence. Suspect they arent alone, but in a seedy,societal wrecking industry, Halifax are tge worst. Do not bank with them. They do not respect regulations, they do not conduct themselves lawfully, and you xanbe sure, tge only thing the do respect is their own profit margins. Do not give them your custom.”
“Disgusting service. I was abroad and lost my phone. I had to buy a new one . I used my Halifax card . When I came home back I found that they charged me £ 34 pounds for that transaction. I didn’t know at the time. Unbelievable. Avoid this bank at all costs .”
“🌟 Grateful Beyond Words 🌟
There are experiences that simply leave a lasting mark — my time working with Michael Andrew is one of them. After struggling for weeks, I finally found someone who truly listened, cared, and delivered. Michael was patient, professional, and incredibly understanding. He kept me updated, gave honest guidance, and never made me feel rushed or overlooked. 🌷 The outcome was fantastic, but it’s his sincerity and warmth that I’ll remember most. Thank you, Michael, for turning frustration into relief, and uncertainty into peace. You’ve earned my highest recommendation and lifelong gratitude. 💖”
“Absolutely disgusting service. Been treated terribly.
Ordered a new bank card which didn't come for two weeks, when I called to question this I was told for no known reason it had been blocked and not sent.
Whole complaining about this, the customer service advisor forgot to put me on hole while she called her supervisor who then insulted me and questioned my honesty.
I complained about the way someone I have never met or who knows anything about me spoke about me 8 weeks ago, since then I've been lied to, misled and treated worse than an animal. Their staff are extremely rude, the complaints managers are mythical beings you can't talk to, they just fob you off. Promised me over and over it would be resolved within 8 weeks and it hasn't. Absolutely disgusting.”
“Very poor service by their complaints handler William Danks. Incredibly incompetent, unprofessional and rude. Doesn't address the issue that you complained about in the first place and proceeds to talk/shout over me when I was trying to explain the issue. Very frustrating to deal with and caused a lot of unnecessary stress and inconvenience. I will close my account with them shortly based on that, and suggest that you do the same.”
“Belfast branch is a disaster..queue up ,get name taken,queue up,wait,try to get help ..told I could do it on line ..which I will Never do...apparently Halifax want a total online presence by 2030..Never do they consider those who own the money they are managing! Staff look harrasssed (which they are) and unhappy with the situation...waiting for 45 minutes is totally unacceptable...I KNOW I could set up online banking and don't need to be told this at every visit!! Sort this mess out !!.I note more security staff there..maybe to control very dissatisfied customers!
Also 2 machines to take in cheques and payments and only 1 cash out machine....rubbish!!@@”
“I’m 75 years of age with poor health I’ve complex medical conditions
I’m with Halifax since 1988
Had a mortgage now fully paid off never a default
The bank got a lot of interest from this mortgage
I have two current accounts with Halifax too and a credit card
I’m a retired deputy principal in the South of Ireland I have an occupational pension of €3200 per month guaranteed for life
This income is not considered by Halifax ,,,no reason given yet I paid my mortgage from my Southern income for years
Recently in fact last year I used my clarity card for an emergency to upgrade my central heating system
I had £4000 credit limit on the card
Two months ago I paid off the card in full
Next think
I had a letter in the post word processed no signature that my credit limit was decreased to £600 I plan a trip to Egypt ,,🇪🇬 can I book my flight with this card
NO NO
Why the flights greater
I requested they consider a request to restore the limit or even half
I had three useless phone calls ,,no resolution
I was so frustrated I told the teller
Mam I’ve a simple way to resolve this wee request
She said
What
I replied I’ll use my scissors
I owe nothing fully paid up
They are closing high street banks daily
No customer service
I don’t get into argy bargy I simple walk away
You don’t like Tesco Bread move to Asda
A disgusted loyal customer”
“Belfast city centre Donegal square just now
New
I had to wait 15 minutes in a queue to be told to go to another queue after waiting another 10 minutes I was told to take a seat and I would be seen in about 60 minutes all this to get a bank statement. I will never use this bank again they are a bloody shambles”
“Extremely Poor Customer Service – Disappointed with Halifax
I had a terrible experience with Halifax credit card customer service. The advisor I spoke with was shockingly rude and unhelpful. She kept asking me to repeat my credit card number because she “couldn't hear me,” despite me repeating it clearly multiple times over the course of five minutes. It felt like she wasn’t even trying.
When I politely asked if she could transfer me to another colleague who might be able to assist, she flat-out refused and told me to hang up and call again — which would mean going through the queue all over again. Completely unacceptable.
When I said I wanted to file a complaint about her poor attitude and lack of assistance, she sarcastically replied, “Please make the complaint.” No apology, no attempt to resolve the issue — just indifference and arrogance.
This experience has really shaken my confidence in Halifax. If this is the kind of service customers can expect, I’ll be seriously reconsidering my relationship with this bank.”
“I lost my husband two years ago, and I’ve been trying to manage everything on my own ever since. A friend mentioned cryptocurrency as a way to grow some savings, and I thought maybe it would help me stay ahead of rising costs. I wish I’d known what I was walking into. I trusted someone online who promised “safe crypto investments for beginners.” It all looked so professional. I sent them just under $35,000 in Bitcoin—and never heard from them again. The shame I felt was overwhelming. I was grieving all over again. It wasn’t just the money—it was the trust I lost in myself. I reached out to RESORUS.COM after reading some reviews and praying they weren’t another scam. They were so gentle with me. No pressure, no sales talk—just understanding, patience, and honesty. They traced where my Bitcoin went, helped me report it to the right people, and even guided me through the paperwork. A few weeks later, I was refunded about 85% of what I lost. It may not seem like much to some, but to me—it meant the world. They gave me back a little hope when I truly thought I had none left. If you’re reading this and hurting, please know: you are not stupid. You are not alone. And there are still good people out there.”
