“THIS IS A ZERO STAR REVIEW:
I've been with the Halifax since 1984 and over the last few years they've treated me like a piece of garbage.
I cannot log into my account online due to the 'third as I call it password' that is needed. Halifax's automated phone calls my cell phone but every time it calls it goes into my voicemail and the phone does not ring so therefore I cannot put their four digit code in.
have complained to a lady called Jayne Wilson and basically this bank has just tossed me aside and are completely and utterly unwilling to help.
Therefore I cannot login. I disgusting way to run a banking institution
A complaint has been filed with the Ombudsman.”
“Terrible customer service. I had to telephone a couple of times recently, first call I queued for 90 minutes, second one for 70 minutes. Life is too short to waste half of it solving problems caused by Halifax.”
“At a time when i needed all the support i could get the Halifax have let me down appallingly.My Mother died and i had to set up an executors account.I had obtained probate and everything was straight forward;or so i thought.I had to return to branch twice and spent 4 hours altogether processing all information with them.They had every document available including my passport,the will,probate,death certificate-everything.They issue a cheque book but no card,which is fine but causes issues when trying to sort problems with their automated service.I have now been issuing cheques and have received 2 letters from the Halifax asking for more information!!!Can't tell me over the phone;have to go into branch.Which i did but sadly to no avail.No one seems to know what information it is they want??I will be closing the account at my earliest convenience and would strongly advise anyone in a similar situation NOT to use the Halifax.”
