Halifax Reviews

2.1 Rating 40 Reviews
25 %
of reviewers recommend Halifax

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Anonymous
Anonymous  // 01/01/2019
I had reason to contact the Halifax Mortgage Deedstore today. I have to say that the customer service I received from Halifax Deedstore team member 'Jack' was outstandingly good and extremely helpful. Please pass on my comments to your Customer Services Manager and my personal thanks to 'Jack' - whose interaction with me today was a ‘textbook case' of excellent customer service. Thank you Jack and 'Deedstore'. Stewart Denham ( Deedstore Account customer)
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Posted 1 day ago
Always very helpful and polite. Sharon White leads a good team.
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Posted 7 months ago
Had a call with a lady from West Yorkshire at about 22:30 on 06/06/23 about bank fraud, which was my own stupid error. She was finishing her long days work at 23:00 and came across as chirpy, delightful, funny, entertaining and super friendly helpfull and real. I had her on speaker phone and my partner joined in on the conversation. We had a good innocent laugh about loads of things. Undoubtedly the best support call I have ever had. She was an absolute gem. That call alone will be my reason to continue to bank with Halifax for another 25 years. We all complain about how difficult it is to get through to real people who want to help. This is proof that it ain't necessarily so. I just wish I had selected to leave feedback before having the call, as that was the one and only time I declined to do it. Big THANKS who ever that lady was, she sorted it all out in minutes and got the money refunded, she directed me to support about fraud. It cheered both my partner and myself up, no end. Just ace all round!
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Posted 9 months ago
excellent very user friendly
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Posted 3 years ago
So helpful and personalised service
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Posted 4 years ago
Valeria1980
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Posted 5 years ago
Completed the bank current account switch in 7 days as promised
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Posted 6 years ago
Halifax is rated 2.1 based on 40 reviews