“THIS IS A ZERO STAR REVIEW:
I've been with the Halifax since 1984 and over the last few years they've treated me like a piece of garbage.
I cannot log into my account online due to the 'third as I call it password' that is needed. Halifax's automated phone calls my cell phone but every time it calls it goes into my voicemail and the phone does not ring so therefore I cannot put their four digit code in.
have complained to a lady called Jayne Wilson and basically this bank has just tossed me aside and are completely and utterly unwilling to help.
Therefore I cannot login. I disgusting way to run a banking institution
A complaint has been filed with the Ombudsman.”
“Halifax have to be the WORST bank EVER! I've been banking with them since 2007 and have always used my bank account to pay bills etc... Earlier on this year somebody committed fraud using my name with Barclays Bank. I only found out because there was a CIFAS marker on my record. Halifax shut down my bank accounts and treated me like I was a criminal everytime I rang them to try and get access to my money. Barclays bank who I've never even banked with sorted out the CIFAS marker and did a thorough investigation and found that my name was used to commit fraud without my knowledge. Barclays even paid me compensation. Halifax caused me sleepless nights, a lot of stress and treated me like absolute rubbish! I would NEVER recommend that anybody bank with them! I've tried to complain, but they just ignore me. Halifax bank are absolutely disgusting! DON'T bank with them!”
“At a time when i needed all the support i could get the Halifax have let me down appallingly.My Mother died and i had to set up an executors account.I had obtained probate and everything was straight forward;or so i thought.I had to return to branch twice and spent 4 hours altogether processing all information with them.They had every document available including my passport,the will,probate,death certificate-everything.They issue a cheque book but no card,which is fine but causes issues when trying to sort problems with their automated service.I have now been issuing cheques and have received 2 letters from the Halifax asking for more information!!!Can't tell me over the phone;have to go into branch.Which i did but sadly to no avail.No one seems to know what information it is they want??I will be closing the account at my earliest convenience and would strongly advise anyone in a similar situation NOT to use the Halifax.”
“Have banked with the Halifax for many years - savings, investments, mortgages etc. However recently very poor customer service. My wife and I received letters stating that one of our saving accounts was due to close and to visit local branch to discuss and change as necessary.
This we did only to be told that nothing could be done as it had to be done online. Explaining and showing the letter stating that we needed to visit the Plymouth branch, was told that Halifax policy had changed. Explaining that we had made a specific trip to resolve our issue. The branch manager was called over.
He was abrupt and rude, stating that it had to be done on line. I asked how we could make a complaint - we were told that any complaint made would be ignored. Very dissatisfied customer.”
“My mother of 90 years who doesn't have WiFi rang Halifax to close her account and have her money transferred to her NatWest account. The lady said you can't close your account without a pin number she said she will send one then she can close her account. Five days later the pin number arrived. She then rang Halifax to close her account. The lady this time said you have to write to the account closing team. She wrote to the team saying she wants to close her account. When she got the reply it said she will have to send proof. So she sent proof of photo driving licence, disabled letter, and council tax letter. Then two weeks later another letter saying she needs to send utilities bill and more. It has been over eight weeks and they still won't transfer her money. She is now in hospital with a broken leg and shoulder after falling down and Halifax said she can close her account in the Halifax bank which is 15 miles away and she is bed ridden. What a disgusting way to treat old people just to keep their money. I have three accounts in Halifax and now closing them. Beware any old people Halifax will do their best to keep your money.”
“They changed contract 3 years in to a 5 year fixed term. No nofication and no agreement or signature from us. They decided to reduce the amount paid in a FIXED TERM mortage 3 years in to 5 year deal to ensure that they get their theiving hands on more interest. Dispicable and disgusting behaviour.”
“Mum put in £46 only £44 went in then they made £9 disappeared three days later £7 disappeared tryed to get the app got through it at the end ask me five memorable thing no question and answer one line no spaces got one work could not do the next my advice fk off try another bank even though Halifax is big and -- not say on this review but🥰”
“What a joke, The Bank of England rate is 5.25%, and my mortgage rate has gone up from 2.16% to 8.74% (GBP 650 increase). Day robbers ##. This is what happens when you have a bunch of super-rich conservative governments, all the ordinary people get F.”
“please don't waste your time with ombudsmen... as this is a layer of scam to side with the big and powerful.
I shall submit court papers, for more than 4 years of agony and unlawful treatment that i have been subjected by those that i qualify Zero hour.. modern slaves... used by Halifax to their profit to detriment of destroying clients health. Indeed i have been with them since 1997, and banked over millions of pounds.. and this has become like a abusive marriage.. whereby they used the power of office, to treat me less than nothing.
I went to them bank and throw up.... and told them exactly what i think of them.. exactly as did their prince to his royal family... ultimately they caused me that much pain and hatred that i need to lash out... The young person calling herself manager... the job titles that are thrown at these youngsters... with no qualifications.. experience or customer services...incapable even to keep a line of coherent communication.. how could she do this.. since.. she is just a shiny face.. without any abilities to be ab le to fully view my account.. to figure out how long i have been with the bank.. and treat me subsequently... it is not as if had opened an account with them, last week. I have hours of recorded calls... and the whole incident which involved the Police officers was recorded... This time round.. i have had it.. a court papers will be filed in.. and i intend to bring all the dirts.. and years of upset that their inexperience youngster... that them as well are used by a truly undemocratic one sided profitable system created to themselves.. As long as they can make money out of each of us...but the day you need help... the day these stream of modern slaves.. don't like the tone of your voice.. and decide to make your life hell... then i shall provide all my recorded calls..to see, how i have been pushed to the degree of insanity to call them names... and trash them.. the way that the prince did with his family... Then again... don't be surprised when the used the power of office... to cause you that much pain.. with the hideous phone system...they gradually emptied my account..
I am just submitting court papers.. as i need to showcase all my recorded calls.. and the appalling way i have been treated by this appealing bank.
IT SAYS HOW DID YOU COMMUNICATE WITH THIS BANK????
as if there is any other ways to communicate with these people.”
“Terrible customer service. I had to telephone a couple of times recently, first call I queued for 90 minutes, second one for 70 minutes. Life is too short to waste half of it solving problems caused by Halifax.”
“Had to telephone the Halifax this morning because of suspicious activity in my bank account. The female advisor who answered my call was very rude and uninterested and very disrespectful to me. She wouldn’t let me speak she kept speaking over me and was very aggressive in tone. She actually put the phone down on me. I was very upset and stressed because I didn’t get any help about the suspicious activity on my account either
I have high blood pressure and PTSD and definitely don’t need this sort of stress and aggravated anxiety, I am a customer and would like to be treated in a professional manner not in a shabby manner that I had from this person at Halifax.
I am going to close my account today and go to a different bank
I don’t expect to be treated this way. What sort of customer service is this?”
“After 25 years with Halifax I was turned down for a credit card.I had my mortgage with them never missing a payment never having a problem going overdrawn and my credit score excellent on there app. When I asked why they said if the machine says no that is that. I asked to speak to a manager and was told the machine says no there is nothing than can do.What happened to loyalty I have savings (not with Halifax) so no repayment problems.Went next door and changed A/C and got credit card straight away with Santander so what happened to Loyalty”
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“Dire " service " with " chat "
I've had better conversations with corpses than this lot they take so long to respond between messages , no actual phone number to SPEAK to anyone unless you hire either a private detective or a psychic to possibly find it . .. IS there anybody there ??
Simple problem made beyond difficult by a woefully inadequate customer service .
Need to up your game”
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“Awful experience! Wanted to make a payment to a merchant that I have always made payment to. Only for Halifax fo block my card. Wanted ID and a photo. Gave passport and took a snapshot of me. It took over an hour waiting for verification. Completed verification and then went on to ask more security questions etc. I was so frustrated with the process. The CS person was nonchalant. Said "you can take your business someone else" when I politely said not happy with the quality of service. He appeared demotivated and didn't care. I will be opening another account but not with Halifax.”
