“I had reason to contact the Halifax Mortgage Deedstore today. I have to say that the customer service I received from Halifax Deedstore team member 'Jack' was outstandingly good and extremely helpful. Please pass on my comments to your Customer Services Manager and my personal thanks to 'Jack' - whose interaction with me today was a ‘textbook case' of excellent customer service. Thank you Jack and 'Deedstore'. Stewart Denham ( Deedstore Account customer)”
“Had a call with a lady from West Yorkshire at about 22:30 on 06/06/23 about bank fraud, which was my own stupid error.
She was finishing her long days work at 23:00 and came across as chirpy, delightful, funny, entertaining and super friendly helpfull and real.
I had her on speaker phone and my partner joined in on the conversation. We had a good innocent laugh about loads of things.
Undoubtedly the best support call I have ever had. She was an absolute gem. That call alone will be my reason to continue to bank with Halifax for another 25 years.
We all complain about how difficult it is to get through to real people who want to help. This is proof that it ain't necessarily so.
I just wish I had selected to leave feedback before having the call, as that was the one and only time I declined to do it.
Big THANKS who ever that lady was, she sorted it all out in minutes and got the money refunded, she directed me to support about fraud. It cheered both my partner and myself up, no end. Just ace all round!”
“Used a Halifax cash back credit card for years and not had any issues for many years, and never had any issues. The mobile app is decent and although you get little back for using them, it’s been reliable. Recently, our card kept declining and every time we’ve called the Lloyds Banking Group has been problematic, saying they have a £100 Apple Pay limit which is very poor and tried to blame it on us and Apple, although the same transaction went thorough perfectly with Virgin Money. Plus, the long hold times with no hold tune of any kind is just painful. Come on Halifax, get it together.”
“They were no help whatsoever to my son who is in a great position financially to buy his first house, he went to another company and is now ready to move in. I would never suggest Halifax to anyone.”
“I have been a customer with Halifax for over 20 years, 2 years ago I was diagnosed with ptsd and Halifax are aware of this anytime I try to make contact by phone or try to apply for something I'm shut down I feel they are very disrespectful and I'm closing down my account and going to a better bank.”
“I first opened a Halifax Building Society account in 1971. Since Halifax pretendecd to become a bank the service has declined drastically.. I live abroad and also have a Czech account and have had accounts in several countries. Halifax is now even worse than Barclays.
When I log into online banking , I am given a code which I have to repeat in answer to a phone call. Havig clearly said two codes twice each, I was told to reset my information. I did and tyhe same occured again. I was asked to ring a number. I did and was asked to press another number and another and....so it went on and omn and on...
My Czech bank seds a code to my phone which I then enter on the computer. Simple.”
“Halifax, informed a disabled service user, if they were unable to answer the security questions, due solely to their sever visual and mental impairments they would need to go elsewhere”
