I booked a car with this company. At the Hertz Checkin in Rome, I was told that my Credit Card was not accepted, so they could not give me the car (Polestar) that i have booked. Buuuuut.... If I was going to take the Fiat 500L and paying more, almost 50 euros more per day...they would accept my card. Hilarious. HolidayCars was not picking the phone the all day on sunday...the all day I have been left without any support from holidaycars and they didn't react at all. After my complaint, they told me that I do not have right for the refund. Even If I have used the same credit card, during the all process, payed with the same credit card, and showed at the desk, that I have mpre then enough on my account, they did't even wanted to try. They just wanted to give be the worster car for more money. Do not consider Holiday cars as a car rental. the service is horrible and you are left alone against any incovinience with agency. Additionaly...The polestar was rented with 50% discount...but at the airport they didnt have any. maybe that's why they wanted to give me the Fiat 500L.