A few days before we were due to go on holiday jet 2 emailed us to say the hotel we had booked had building work going on very near. We phoned asking to change and we’re told we had to pay £150 each to change our hotel. We chose another hotel which was cheaper but we were told we would have to pay more! We asked for a refund but we’re refused so in the end so we finally paid £160 more for a different hotel. The hotel we had initially booked was taken off jet2’s website so nobody else could book it but they expected us to stay even after negative comments!!!
3 years ago
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