“0 star 0 star I want a 0 star not 1 star 0 because you kick kut 5 Muslim people out of the flight you kick them out because there Muslim now I know this dirty company is ractism”
“Racist and Islamaphobic. How they treat ethnic minority passengers is disgusting and I wouldn’t feel safe flying with them knowing my name stands out. Absolutely vile that they haven’t made things right or made an attempt to apologise.”
“In the recent past few days with the incident emerging regarding group of ethnic minorities removed from their flight and bumped to another which was handled disgracefully and disgustingly. I would never ever fly or book with you rather your competitors instead Ryanair and Wizz air here we come 💪🏼”
“I was very concerned to hear about an incident involving a group who allegedly felt they were refused because they were Muslim. If this is true, it is deeply troubling. Every customer deserves to be treated equally and with respect, regardless of their religion. I hope Jet2 thoroughly investigates the incident and ensures all customers are treated fairly.Literally eww!!”
“In my experience, the way this situation was handled was deeply concerning. The only passengers removed from the flight appeared to be those with non-British names, while passengers with traditionally British names were allowed to board. After people began filming, I also heard a staff member say, "Muslims bring trouble all over the world." Not everyone who was removed was Muslim—among them were two Chinese passengers and one Bengali passenger, who were also the only visible ethnic minority passengers on the flight.
I found the behaviour of the staff unacceptable and discriminatory. What is equally disappointing is that Jet2Holiday has still not publicly addressed these allegations or responded to concerns about the conduct of its staff. To me, that raises serious questions about the company's values and accountability. Based on my experience, I would not recommend flying with Jet2Holiday.”
“Staff is racist. They took off only people with different names from the flight and only let those with complete British names onto the flight. One staff member even said "Muslims bring trouble all over the world" after people started filming her which, mind you, weren't even just Muslim. Two Chinese people and a Bengali person got removed from the flight as well all of them were the only minorities who booked the flight. The staff members are incredibly racist and Jet2Holiday still hasn't responded to their staff members being racist and despicable human beings which only shows what type of company they are. If you want to fly with a company who has rotten morals be my guest, if you have even a sliver of humanity left don't fly with Jet2Holiday.”
“Staff is racist. They took off only people with different names from the flight and only let those with complete British names onto the flight. One staff member even said "Muslims bring trouble all over the world" after people started filming her which, mind you, weren't even just Muslim. Two Chinese people and a Bengali person got removed from the flight as well all of them were the only minorities who booked the flight. The staff members are incredibly racist and Jet2Holiday still hasn't responded to their staff members being racist and despicable human beings which only shows what type of company they are. If you want to fly with a company who has rotten morals be my guest, if you have even a sliver of humanity left don't fly with Jet2Holiday.”
“Unworthy of being called an airline. Can’t even treat its customers with a minimum amount of respect. Nothing short of discrimination with a high price tag on it.”
“I am absolutely disgusted by the way this group was treated by Jet2holidays. From everything that has been shared publicly, the experience they endured was humiliating, distressing, and completely unacceptable.
A group of Muslim and minority passengers were denied boarding in circumstances that have raised serious concerns about discrimination, and the comments allegedly made by two female members of staff at the front desk about Islam were deeply offensive and inappropriate. No passenger should ever be made to feel targeted or belittled because of their religion or ethnicity, especially when they are simply trying to travel home.
What makes this even worse is Jet2holidays’ apparent failure to take immediate responsibility. Instead of offering prompt compensation or showing genuine concern for the passengers affected, the company appears to have left them feeling ignored and disrespected. That lack of accountability only added to what was already an upsetting situation.
I expect Jet2holidays to conduct a full investigation into the actions of the staff involved, take appropriate disciplinary action if any misconduct is confirmed, provide meaningful compensation to those affected, and ensure all staff receive proper equality, diversity, and anti-discrimination training. No one should have to experience treatment like this while travelling.
Based on what has been publicly shared, this appears to be one of the most concerning customer service incidents I have seen, and I sincerely hope Jet2holidays takes this matter seriously, addresses the concerns transparently, and ensures nothing like this ever happens to another family or group of passengers.”
