“Jet 2 should be running the UK! Excellent service and staff! Problem I have is tui do the hotels I prefer and have been knocking £150 off solo travellers! I wish they would buy some rooms in the hotels which tui run ! Even if it was more expensive I would definitely choose jet 2”
“You can talk to them on phone if you are booking and giving them money but when you have a complaint it's email only and they don't respond I was promised a reply within 28 days after that I emailed again asking what was happening no reply again so rang in and was told email only I said they don't reply and was told it's my fault for emailing in again and I was not special and to wait my turn”
“We recently booked a family holiday to Alcúdia, Majorca with Jet2holidays and were left very disappointed.
On arrival, we were first placed in a ground floor room that flooded, which was not a great start to the trip.
On the way home, our return flight to Manchester was overbooked and we were moved at the airport onto a flight to Leeds instead, even though our car was parked at Manchester. We were given no advance notice of this change, and despite booking seats together because our daughter is autistic, we were split up on the replacement flight.
Jet2 did provide a coach transfer back to Manchester, but the lack of communication and failure to respect our seating needs caused a lot of unnecessary stress for the whole family. We are still waiting for a proper response to our complaint and compensation claim.
We’ve had good experiences with Jet2 in the past, but this holiday left us very disappointed.”
“Jet 2 holidays eem fine when everything is going well. However if you have an issue they are awful and drag their heels and hide behind a Business Pespective of having 72 hours to resolve an issue. This is not helpful when you are on a 7 day holiday.
Customer service are useless and simply kick the tin down the road on you all the time.
I will never use JET2 ever again”
“Price booking...it's showing holiday 2000 and when you try booking making passport ready credit card ready for paying,price going up over 3000... Price going up in 30second”
“I booked my family holiday with Jet2 Holidays (Booking Reference: 17979660/S25H – Montebello Resort, Dalaman, August 2025). Unfortunately, what should have been a relaxing trip turned into one of the most disappointing and stressful travel experiences we’ve ever had.
Our outbound flight LS413 from Leeds Bradford was delayed for over an hour before we even boarded. We were kept standing in the scorching sun, directly next to the plane, because staff were apparently checking for a fuel leak. During this entire time, not a single passenger was offered so much as a glass of water – not even the children. The lack of basic care was appalling.
Halfway through the flight, I noticed the aircraft descending. Given the earlier issue with a suspected fuel leak, this was extremely concerning. After some time, the pilot finally announced we would be making an emergency landing in Budapest but offered no explanation. We later discovered – from another passenger, not Jet2 staff – that this was due to a disruptive traveller being removed. By this stage, no one on board felt very safe, considering the flight had already been delayed for “fuel-related” reasons.
After the diversion, we continued our journey on the same plane – again, with no water or refreshments offered despite a total delay of around 150 minutes.
The return experience from Dalaman was no better. At check-in, I was told that the self-service baggage scales were “only for British citizens.” When I questioned this, airport staff subjected me to excessive checks – my baggage was inspected three separate times, and I was “randomly selected” for security screening three times out of three. This felt discriminatory and humiliating, especially as a Jet2 customer.
To make matters worse, the Jet2 representative at our hotel attempted to “compensate” me with a £30 voucher. Given the scale of the disruption, the safety concerns, and the poor treatment, this felt like an insult.
Overall, Jet2 Holidays failed on multiple fronts: passenger welfare, safety communication, professionalism, and customer service. I will think twice before booking with them again and urge others to do the same.”
“Lisa,
Following on from our conversation, I am far from happy and will not be using or recommending Jet2 to anyone else.
It was obvious that all the other travel companies could do pickups from the car park barrier, whereas Jet2 transfer company could not. We were at the pickup point from 17.15 until 18.15 along with other jet2 passengers.
The Friday market finishes at 14.00 hours!!! The only option I had was to take a taxi at a cost of 77.25 euros. The flight home was delayed which enabled us to catch our flight home.
You suggested that I could have called the 24/7 helpline. I did this, followed the options and after 15 minutes had not received a reply from the 24/7 helpline!!!
It is my intention to now leave a review of Jet2 holidays to make other people aware of the shoddy service.
Ex Jet2 holiday customer,
John Hughes”
“We had booked a flight to Antalya scheduled for 6:00 AM — a time we specifically paid extra for. Shockingly, the departure was moved to 3:00 PM without any prior notice or compensation.
When we raised our concerns, the only response we received was the offer of a “free meal on the plane” — which is far from sufficient to make up for losing a significant part of our first day.
We had paid nearly £450 per night for our hotel, and losing valuable time on the first day of our trip is not just frustrating — it has a real financial impact.
This kind of treatment shows a lack of respect for passengers’ time, money, and travel plans. I sincerely hope other travelers don’t face the same disappointing experience, and that the airline or tour provider takes more responsibility in the future.”
“Jet 2 flight was great, however the hotel service did not meet an adequate requirement Sonia Resort in Helkidiki did not live up to its 4 star service in restaurant was not too good good was no where near the standard it should be and restaurant service was not good! Not sufficient staff causing service to be inadequate. The facilities was overall acceptable a reasonable standard although I would say that some outdoor areas need addressing. I t is quite remote and no public transport or curtesy transport available alright so long as weather is good a nd yes u want to stay au on site and rest !”
“Leftcas holiday. This review is for the service and dedication of the Jet2 holidays customer helper Evdoxia Chelioloui, thank you for your help, assistance, generosity and the understanding of our holiday needs.
The customer service manager said that they are very fortunate to have Evdoxia Chelioloui working with jet2 holidays.
Thank you Ev.
We look forward to meeting you again on another jet2 holiday.
kindest regards.
Richard & Karen.”
“Having wonderful holiday in Symi, just been informed that with our transfer, we are to be dumped at Rhodes Airport 5 hours before our flight leaves to NCL, what a great end to our wonderful holiday. Check dumping time before you book with Jet2 holidays. Jet2 holidays not interested.”
“The hotel Valparaiso palace is not 5 star as jet 2 rated it ! . It’s miles from any shops . The top pool was closed and building work being carried out . There was one tiny bar on a night along with diners the pool bar was closed . The whole hotel is tired the rooms need up dating . No shop no entertainment !! . It was like a nursing home .”
“Very helpful,wife needed assistance to travel for the 1st time..holiday rep pointed in the right direction,and everything went well all the way to the coach in palma.”
“From the moment we checked in at the jet2 desk to the moment we got off the plane and was approached by the Jet2 reps in Tenerife all I can say was absolutely fantastic service.Nothing was too much trouble which made our holiday and stay at HRHotel a pleasure will definitely reccomend and will praise jet2 the true professionals in budget holidays to all my friends and family 5 stars ⭐️⭐️⭐️⭐️⭐️ and a thumbs up 👍🏾”
“The airline flights etc no problem but the hotel was rubbish every one was complaining we went to puerto de la Cruz in Tenerife in the Tenerife 07 hotel it was appalling booked a superior room there was nothing superior about it please don’t waste your money it was down a steep hill and even worse up a steep hill . I would not advise anyone with mobility issues to book or anyone who wants a descent hotel to stay in to book here”
“Live pricing is rubbish!
I've looked for a holiday and spotted one looked at I've considered it and continued my search when I came back to it the next day that the holiday had increased to £120 so I've said I rather book it than see again a price increase on it but to find out no later than 24 hrs that holiday has decreased on price by £210 than what I've already paid, been that so annoyed that I want to cancel but the cancel cost would come to £240 so I'll not use jet2 again. If you put overall all the individuals going on this holiday will get the same stuff but at a different price!”
“Flight change address by 9 hour 45 minutes and told this is a minor change as under 12 hours and not willing to give me a full refund. Absolute joke and no care or compassion shown for my circumstances and the stress and hassle this change is causing me. Staff are unable to provide good, common sense customer service and you just go around in circles with them, useless. I will never book with jet2 again.”
“I've used this company over a period of 4years about 8 holidays 2of these holidays were group family hols went on a family wedding to rhodes on july26th we got to airport looked on board see gate number to see flight delayed to futher notice no tex or emails to warn of delays ok checked in went to departure flight due to leave at 2pm had meal notice up at 350pm flight delayed to 525 ok got on plane took off 535 landed at 1105 rhodes local time 1hour delay baggage no information on to bus was told 4th drop off ended up been last 220am arrival hotel tried to claim for late arrival to be told due to bad weather in Turkey that night before we flew were not able to claim compensation when other flights affected that weekend had money paid back some paid that week we were there on holiday so after 4years holidays won't be spending any more of my hard earned cash with this airline any more can't see how some airlines pay out and others ie jet 2 don't avoid this company at all costs”
