“Jet 2 holiday departures, flight & transfer to and from hotel were all faultless... Jet 2 staff are really friendly.I was let down by a very disappointing hotel choice of such poor quality that I'm surprised Jet 2 holidays puts their name to it.. Pineda Palace Pineda del mar... Probably the worst quality hotel I've stayed in....”
“Have always used jet2 package holidays for about 6 years, neverbjad any problems
I've just booked my second holiday for this year as had a "Sale" on, that so called "Sale" ended last night, however when i logged onto the app today, i found that if I'd have waited for the sale to finish, i could of got the exact same holiday, but a better room for less. Obviously I'm fuming and disappointed, totally fake/false advertising and a rip off! 😡”
“Issues right from booking, pre booked seats changed twice by airline but charged us twice, booked in online got to airport changed seats again and we were separate and no extra legroom, manager refused to discuss. Flight was on the dirtiest , coldest airplane ever experienced and we flown plenty , even staff said it was such an old plane and always cold. Accommodation was poor not 4 star and nothing like the photos on jet2 site, the photos they used must have been several years old- unrecognisable. But the worst issue was the horrific stomach churning smell from sewage especially bad on the rooms . The smell got worse from the evening onwards and would wake us up, made us physically sick. Jet2 did nothing to help or keep us updated and have admitted they were aware of the issue pre arrival.
Food and service very poor for what was not a cheap family holiday.
Flight back great but then realised that both of our cases had been damaged, Jet2 agreed it was their responsibility but still waiting for a repair or replacement and have had to borrow some for our next holiday, expensive brand new cases! Over 12 weeks sine we have registered our complaint with full photos by email and recorded letter still no resolution just automated messages.
Except things can go wrong and we have been very accommodating to all issues experienced but now out of patience the customer service is an absolute joke and we have not seen any evidence of their so called award winning service. The worst we have experienced in 40 years of travelling, makes us more determined to ensure we get fully compensated the more they stall and will pursue.”
“My experience with this Jet2 package holiday was a mixed bag that warrants a detailed review. Starting with the hotel, it's genuinely beautiful and exudes luxury. However, it seems the 'family-friendly' tag was somewhat an afterthought. The kids' splash park is not just far from the main hotel area but is also situated across a car park. No bars or snack facilities nearby, and the only toilet was inconveniently located inside the kids' club.
When it comes to food, it was good but lacked variety. The snack bar, oddly enough, was operational between 12.30 & 6, which felt like a missed opportunity for evening munching. The all-inclusive package did include cocktails, but these were served exclusively in the reception bar, an area filled with stairs and glass balconies. This space isn't child-friendly and is a real oversight when you're travelling with little ones.
On the brighter side, the private beach was our daily haven. The sea water was noticeably warmer than the resort pools, which were disappointingly cold. These pools lacked any ramp accessible areas, leaving our 20-month-old at risk of falling in—something that should be an essential feature in a 'family-friendly' hotel.
Our room was quite comfortable, offering separate sleeping areas for kids and daily cleaning service. However, we had issues with the lights flickering on and off. We reported it but saw no resolution.
The evening entertainment was a letdown. While the animation team brought a lot of energy and enthusiasm, they seemed to be working with zero budget. The venue, just cold cement steps with no bar or nearby toilets, was far from kid-friendly. Additionally, the resort had a predominantly German-speaking clientele, which isn't a downside but is good to know if your kids are looking to make friends.
Lastly, I can't ignore the fact that the staff were inconsistent in their attitude—some were friendly, others not so much. Also, Jet2's advertising of the package needs to be more transparent. Many pictures featured adult-only areas, causing confusion for those booking a family package. This seems to have been somewhat amended since we made the booking as the main restaurant is now listed as adult only however this was not the case when booking.
So, would I book again? It's a tough call. While the trip had its moments of enjoyment, it also had several limitations that couldn't be overlooked, particularly for the kids.”
“We went to Lord Nelson hotel in Menorca last week of September 2023. . All inclusive. Not cheap. The rooms were soooo small ! Nowhere to put suitcase. In the bathroom, the basin counter overhung the toilet. Couldn’t use the loo properly !!! No room ! The buffet dining room was full of flies. At every meal. All over the food. Hotel itself was very clean. Won’t use Jet2 again.”
“While the Country Inn Halkadiki was a pleasant hotel, our holiday experience was spoiled by the customer service from Jet2. We paid a considerable subsidy for a room described as a "sea view" as this is an important element of our holidays. Unfortunately this description was very misleading and our room faced the garden. We complained to the hotel and Jet2 at the resort and also to their head office but their response was not interested and evasive, hiding behind the small print in their T&C's to justify this problem. Very disappointing response from Jet2 and won't be holidaying with them again.”
“Booked a holiday in Menorca for October. I found out in August that the hotel was closed.Informed Jet2. No apology for the loss of holiday just a refund. Refused to honour the discount on a new booking. 10 weeks to review my complaint and offered £100 compensation. Told them they’ve made the same error in 2023. No response.
The friendly company takes money but doesn’t treat customers correctly!”
“A few days before we were due to go on holiday jet 2 emailed us to say the hotel we had booked had building work going on very near. We phoned asking to change and we’re told we had to pay £150 each to change our hotel. We chose another hotel which was cheaper but we were told we would have to pay more! We asked for a refund but we’re refused so in the end so we finally paid £160 more for a different hotel. The hotel we had initially booked was taken off jet2’s website so nobody else could book it but they expected us to stay even after negative comments!!!”
