Booked a holiday in Menorca for October. I found out in August that the hotel was closed.Informed Jet2. No apology for the loss of holiday just a refund. Refused to honour the discount on a new booking. 10 weeks to review my complaint and offered £100 compensation. Told them they’ve made the same error in 2023. No response.
The friendly company takes money but doesn’t treat customers correctly!
2 years ago
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