“We had booked a flight to Antalya scheduled for 6:00 AM — a time we specifically paid extra for. Shockingly, the departure was moved to 3:00 PM without any prior notice or compensation.
When we raised our concerns, the only response we received was the offer of a “free meal on the plane” — which is far from sufficient to make up for losing a significant part of our first day.
We had paid nearly £450 per night for our hotel, and losing valuable time on the first day of our trip is not just frustrating — it has a real financial impact.
This kind of treatment shows a lack of respect for passengers’ time, money, and travel plans. I sincerely hope other travelers don’t face the same disappointing experience, and that the airline or tour provider takes more responsibility in the future.”
“Having wonderful holiday in Symi, just been informed that with our transfer, we are to be dumped at Rhodes Airport 5 hours before our flight leaves to NCL, what a great end to our wonderful holiday. Check dumping time before you book with Jet2 holidays. Jet2 holidays not interested.”
“Live pricing is rubbish!
I've looked for a holiday and spotted one looked at I've considered it and continued my search when I came back to it the next day that the holiday had increased to £120 so I've said I rather book it than see again a price increase on it but to find out no later than 24 hrs that holiday has decreased on price by £210 than what I've already paid, been that so annoyed that I want to cancel but the cancel cost would come to £240 so I'll not use jet2 again. If you put overall all the individuals going on this holiday will get the same stuff but at a different price!”
“Flight change address by 9 hour 45 minutes and told this is a minor change as under 12 hours and not willing to give me a full refund. Absolute joke and no care or compassion shown for my circumstances and the stress and hassle this change is causing me. Staff are unable to provide good, common sense customer service and you just go around in circles with them, useless. I will never book with jet2 again.”
“I've used this company over a period of 4years about 8 holidays 2of these holidays were group family hols went on a family wedding to rhodes on july26th we got to airport looked on board see gate number to see flight delayed to futher notice no tex or emails to warn of delays ok checked in went to departure flight due to leave at 2pm had meal notice up at 350pm flight delayed to 525 ok got on plane took off 535 landed at 1105 rhodes local time 1hour delay baggage no information on to bus was told 4th drop off ended up been last 220am arrival hotel tried to claim for late arrival to be told due to bad weather in Turkey that night before we flew were not able to claim compensation when other flights affected that weekend had money paid back some paid that week we were there on holiday so after 4years holidays won't be spending any more of my hard earned cash with this airline any more can't see how some airlines pay out and others ie jet 2 don't avoid this company at all costs”
“This is the worst company we have ever used
They have no duty of care.
They misled us
They did not in any way acknowledge their responsibility for giving us a disastrous holiday.
If you are elderly or disabled, avoid this uncaring company
We were phoned earlier evening on Thursday 12th September, informing us we could not stay at our Booked Hotel ALEGRIA Palacio Mojacar 7 nights from Sun 15th Sep 2024 in a Club Rm, because it was over booked.
We were quite taken aback at the short notice as I am disabled and had researched the hotel to suit my needs.
We had booked originally on the 08th September, however we had to change the dates due to a medical appointment.
We were told at the time there were no Club Rooms left and so we decided to go back tonight the original booking.
A few days later we were contacted Jet2 stating that we could change our booking to the 15th and there was definitely a Club Room available. So we paid the admin fee £200.00 and we were sent confirmation of the amended booking, through MyJet2.
So now we find ourselves as 2 retired woman, that we are changed to a Hotel at the other end of beach and to access the beach I have to walk up and down a steep hill.
We chose to be close to Garrucha because of its fantastic fish restaurants and now we are miles away.
I also noticed the amenities in the new Hotel Playamojacar Aquapark Hotel were not as good and it is not an Adult only hotel. We have no Spa for me to access to help my condition and to bring the room up to the equivalent of ALEGRIA Palacio Mojacar I paid another £340.00.
We have to pay supplements on all the cocktails and still request an extra spirit to make it taste right.
The member of staff who told us we were being changed was a little flippant and I was very frustrated with her, however when we were informed there was nothing we could do, I gave in.
The questions I ask are:
Why were we told in April our booking was confirmed and we had a Club Rm to go to, and you took a £200.00 admin fee for nothing it now seems.
Why were we moved so far away from our original choice of area.
Why were we told our room was the equivalent, when certain amenities were missing.
Why were we put in a hotel on a hill, knowing full well I had mobility problems.
Why were we not given a Superior Rm in the first place, so I didn’t have to upgrade for Tea and Coffee, bathrobe facilities and a wider balcony and we still don’t have the Sun Beds we wanted.
We feel very let down by your company and £80.00 reimbursement against the £340.00 I had to pay to upgrade us to an equivalent Club Room in the new hotel is very disappointing.
You still have to pay for your safe, there is no water in the rooms and the snacks are very limited and we cannot get Wi-Fi in our room.
It’s not right to take admin fees and then tell us our booking was cancelled. We should have been reimbursed that money because you didn’t fulfill our changes. And why were we not moved to have an equivalent room when there was one available so I didn’t have to spend my pension to get a room as equal as possible to our original one.
So far we have paid out an extra £540.00 - £80.00 for a hotel we didn’t book.
All this on top of the price for our holiday.
Tues 17th September, we are now on the 3 Groundhog Day of food. I had basically the dinner as I had lunch.
We decided to go to the bar to have a Cocktail each, even though we have to pay a supplement on all cocktails. (This is not an (All Inclusive Hotel). We handed our Rm card to the bartender and we were told we had to pay cash?? We explained we were Inclusive and only had a supplement to pay to the room. He said no and was extremely curt with us, demanding we return to sort out the payment. We said we would go to the reception and she said our card had been shut down, (not by us or our bank) as our Credit Card is in fact in credit paid in by Jet2. £80.00
We now have to re register our card and most certainly we will not be explaining anything to the Bartender.
We had no Toilet Roll in our bedroom and had to go to reception to get that as well.
Nothing is easy is easy in this hotel, because no one actually knows what’s happening.
The Terre Restaurant doesn’t seem to exist, even though we are supposed to be able to access it once.
We had to find the Bar ourselves, we don’t know where the Ocean Club is because no one tells you.
I, as a disabled person cannot be moving from here to there to find out where things are. There is no information in the Hotel to let you know where things are. When you ask you are told one thing and then it’s contradicted by another.
It’s becoming a nightmare for us now, especially when we are embarrassed by a bartender.
There are good things about this hotel, however there are too many unnecessarily bad things, that seem up to us to find out, fix or change.
Great big balconies with the tiniest table and no sun beds, which our chosen hotel had. We are very unhappy here and have not seen a Rep to discuss the situation.
Maura M Halsall
Our rating”
“I went on holiday in July the hotel was disgusting the hotel tried to charge me for WiFi at a different price to what was advertised when we landed jet 2 people couldn’t be bothered to even show us to our coach. We had to find it ourselfs joke ..”
“I put down £60 deposit on a holiday for february 2025 & cancelled 10 days later
Thinking I gave plenty of notice & have
Been told I've lost the whole £60 so
What about cooling off period!! SCAM
I won't be booking like that again!!!”
“Still waiting for a call back from 27th May regarding an issue ,and another issue regarding assistance, do not use this company they are not interested after they have got your money.”
“They use vehicles that are not roadworthy. Bald tyres, a split in a tyre wall; terrible fumes coming in to the passenger compartment. No hammers to break glass in case of an accident; seatbelts not working. They responded all was well.”
“Villa cordyline, Guia, Algarve 4 stars Jet2 via Solmar Villas was dirty inside and outside with threadbare towels and pilled bed linen which didn’t fit a couple of the beds and dirty seat pads in the outdoor seating area and on dining chairs. Windows were filthy inside and out. Bird muck on the inside of a bedroom sliding door. Showers had black mould and tiles had soap scum and shower screen panel broken. The beds were so uncomfortable, all 3 bedrooms. Cheapest of the cheap! Our backs were broken and still recovering. We removed ourselves to a hotel for the last 4 nights.”
“I made the mistake of signing into Jet2holidays to get £10pp discount and went back to book tge holiday a couple of hours later and the holiday had gone up by £400!!!”
“Very disappointing customer services
We paid almost £5000 for a one week holiday in Tenerife including a supplement to take golf equipment. We were disappointed when despite the 5 star rating for the hotel (Sir Anthony) Jet 2 couldn't arrange transport to the door. Instead the coach left us a ten minute walk away, in the heat, carrying heavy golf equipment. When I raised this with the company I got a patronising response back saying the lack of to the door transfer was in an Additional Information section of their website. I had to search 3 times to find this. If you cannot transport customers to a hotel door then this should be highlighted in bold print and their specific attention drawn to it with a warning this is unsuitable for people carrying extra heavy luggage. What annoyed me more than the misleading website was the lack of concern provided in the Jet 2 response despite the fact this was our third year in a row using their services. They obviously do not care about retaining customers.”
“I booked an Easter holiday trip to Mallorca - 10 days prior to the holiday unfortunately we found that our daughter had just under 3 months left on her passport (you need 3 months and over) so a new passport would be needed before the holiday. I was assured that if need be but they wouldn't be able to change the hotel though. After the final payment was taken from me and getting closer to the holiday date they couldn't do anything - move flights, make any suggestions. I lost 100% of the money and our long awaited family holiday. They didn't help in the slightest and I spent hours on the phone. I will not be using a package holiday ever again.”
“Hotel Gran Sol Alicante. Hotel clean but does not accommodate a 4*review. Rooms exceptionally small and facilities very poor. No tea/coffee facilities.no guest information in room.. no safe. Had to request safe which broke and had to be cut open. Would not recommend this hotel to anyone. Hotel Hylton Alberola more superior. Very disappointed with this city break.”
“Absolutely appalling service and flight
Staff allowed passengers to vape get drunk and use foul and abusive language and hid in the back and took no notice of the complaints putting law abiding passengers at risk. They were happy to service excessive alcohol and duty free to get more money
The CEO MR HEAPY AND HIS EXECUTIVE TEAM are also Dis graceful and have not taken the rules of aviation law seriously. Not submitting an accurate report from the staff or informing the pilot correctly
THE FLIGHT FROM HELL
DO NOT FLY WITH JET 2 EVER”
“How would you feel spending 267euros for a one way flight ticket and only 24hours being prompted from the same official website (jet2.com) for 45euros for the same exact ticket?
This is Jet2 Ladies and Gentlemen
I tried of course changing dates for the expensive ticket but not even around Christmas prices are so high
Don't even bother calling Customer Service, they can't help but will give you an email address from which an automatic response (that could take up to 28 days) will say
"This inbox is for Customers who have returned home from their holiday. We’re unable to respond to any Pre-Travel queries."
And that's all Folks!”
“I wouldn't personally recommend this travel agency another customer said,if things are ok,is fine but if you need to any changes or anything happen ,they are not nice ,proving that it is all about money.
Had to cancel my holiday due to unforeseen circumstances ,then within 1H have booked the same holiday,have requested the depozit back paid for the 1st holiday but have been refused and they wouldn't even discuss or want to hear anything,lost £180
Recently have watched a video on Youtube filmed at the hotel were we're going and was shocking ,how bad it is,food and the whole hotel so I made an enquiry trying to find out,if I will change the hotel.how much would it cost.and once again was in shock-£800 to change the hotel -OMG .
This was the 1st i have made a booking with this travel agent,1st and Last ,have always used -On the Beach.to whom have never had any problem(5 holidays)
Would not recommend to anyone,all you get is stress.
Apparently made their own law-Nc colling period
All companies have cooling period,not this one.
Avoid at any cost”
“Having used Jet2 numerous times we have found that they are okay whilst all is right. It is when this is not the case they are unresponsive. Even the CEO (Steve Heapy) and his team do not care enough to even acknowledge that there is an issue!
Our latest issue relates to a long stay booking where we have been advised that our hotel will be undergoing renovation work during our stay and should we wish to change the hotel they would not charge an admin fee. However, any increase in cost would be for us to pay. Of course at this stage availability is limited so prices almost doubled. Take it or leave it I suppose?”
““JET2 Misleading advertising and utterly incompetent local reps and helpline”
We feel cheated by the misleading advertising re: Ona Diana Park on the Jet2 website, greatly upset at the cleanliness standards- staff lift filthy, sink cracked, furniture cigarette damaged, shabby decor and view of rubbish recycling point, unhelpful reception staff, unappealing and unappetising menu.
“We feel let down by local Jet2 staff who were unable to resolve complaints, let down by Jet2 helpline for same reason- no plan “b” to help customers.
“ This holiday was advertised as appealing, clean, great location when in fact it was anything but and caused so much distress that we made our own arrangements for the next ten days. Then you disappointed again with another delayed departure.
Date of travel: September 2023”
