“This reviews is for their website.
They lure you in showing a lover price on their all inclusive packages amd when you click on it to book, the price goes up by 600 quid.
False advertising online and then another price when you look at the holiday. Disgusting behavior to make you pay more!”
“I live in Exeter and over the time I've lived here noticed that the whole of the southwest is being trailed over bythis airline. What they are actually doing is deliberate for their purpose only. They are controlling the weather. Thetrails drop down through the tropespere and form into fake weather clouds and stop any bit of blue sky appearing and sunny hot summerfrom arriving. Mean while I look across to france and see over england all the deliberate trails that entirly cloud over the 60 million brits cash cow. Your all beingexploited as condor flies from germany non-stop upto london and down through the southwest of england dump, to make more cloudy skies and rain too. 1st lockdown we had great weathe for months and sunrises ofsun and pure blue skies. 1st day planes were back in the skies...flooding. The British Empire against it's own people, same old inner city london for their gains.Move well away from England as they plan to make your lives hell like dogs.”
“Tepid to cold food! So sad spent 10 days here which wasn’t cheap 4 of us at over 5 k
No drinks in the fridge! All inclusive - no hot beverages services in the rooms - Thought - maybe a couple beers bottle of small wine in fridge no a bottle of water- really!
Everyone trying to upsell things
Had to pay for towels- safe/ cocktails - wine - unbranded drinks disgusting ! Whisky from Brazil - really! Cockroaches on our plates in the main restaurant never said anything as I felt it was pointless just left the plates in the staffs eye view!! food disappointing low quality and meat and fish where filled with gristle and bone as a professional chef I know quality / very disappointing food / no sign of a quality establishment more like a cattle market! Avoid at all costs! It also needs updating walls are marked our room ceiling looked damaged by water - 1801 was our room number! old furniture! Cats everywhere! Nasty - doesn’t matter where you eat the food it is always tepid at best! Breakfast lunch and dinner . All tepid! Music on till 11-11.30 pm , loud not relaxing! So staff work hard but it’s a commercial playground in my eyes , won’t be back! Utter disgrace for the money we paid ! Totally disappointed! I’m not interested in a jet2 or Bahia response - just disappointed! Don’t fill me with this and that I’ve been there and it’s shocking! Last thing don’t bring anyone with mobility and family members of the older generation , steps and hills not good for them. I’ll never be back it’s outdated and had its day!”
“One of the worst holidays I have taken my family on in over 30 plus years. The safety standards at the hotel (Elpaso) were very low and the help during and after the holiday to PortAventura, Spain were non existent from Jet2 after my son was injured on the back of the head by a faulty loose electrical panel. Which left him with a large bump and staying in the hotel room for half his holiday with no assistance from the hotel or Jet2 during this time period. His son (7) who is autistic could not enjoy his holiday because he was wondering were his father was and could not understand why the accident had happened. We have reported the incident to both the hotel and Jet2 who blamed the weather, then the Hotel. Then finally after several months of waiting they then got both the name of the victim wrong and and told that nothing is going to done and it will be left to the hotel to improve safety standards. Do not go with these fly by night amateurs (JET2) if you want to have a nice holiday. God forbid if this happened to a child it could have been fatal head injury and concerns me how JET2 are so blasé about this event or any other future events on family holidays any were in the world, stay clear.”
“The 1st and last time staying at a H10 Hotel, in addition to the 1st and last time booking a holiday with Jet2.
Disappointed doesn’t even come close to how we have been left feeling staying here. The fact we had to move ourselves from this hotel 4 days into a 10-night all-inclusive holiday really does say it all and I wish we had moved sooner… No help from Jet2 I might add, and further cost of £1600 which was the best money I have spent to get out of there. I spent 2 days trying to contact Jet2 to get moved.
This hotel does not deliver as deceptively advertised, is severely overpriced, and not good value for money.
Never have we been to a hotel where the staff are so rude, unhelpful, abrupt, and dismissive with a complete lack of morale.
There is a very evident and clear cultural divide as to the nationalities the staff are willing to help. This was resonated by all staff in the hotel, Reception, Lobby Bar, Restaurant, Poolside, and Pool Café.
Our complaints were completely dismissed by reception staff including Air-conditioning not working and a persistent smell of foul sewage in our room.
Poolside facilities are inadequate for the volume of guests. The hotels no reserve policy for sunbeds wasn’t policed by poolside staff. Beds were being reserved at 06:00/07:00 when the pool opens at 09:00. Most of the beds that were reserved didn’t have bodies on them until late morning/early afternoon. When asking for support in finding some the reply was simply “nothing we can do”.
The resort atmosphere was nothing more joyous of a funeral and the time we were there we tried to stay away from the resort.
The food and service in the main restaurant was abysmal. Completely understaffed, and what can only be described as undercooked slop. We chose to eat away from the resort, it was safer as the night we did eat in the restaurant we ended up unwell.
Upon checking out we were greeted by a gentleman on Reception who we had not met during our stay. He questioned why we were leaving and after we told him the issues we were having, the response in return was a simple shrug of the shoulders and “OK”. Certainly, cemented the fact we made the right decision to move.
This isn’t the worst resort we’ve stayed at, it’s by far the only BAD ONE!
I have been communicating with Jet2 since staying here for this second-rate holiday they sold to me. I have been taken for a ride by them with no support during the holiday, or afterwards whatsoever. According to ‘their’ communication with the hotel, none of the concerns, issues, or complaints I raised during the stay happen and it is acceptable for Jet2 to be un-contactable on their dedicated 24hr helpline during peak periods. Valued customer? Definitely not.
Based on our experience, avoid H10 Playa Esmeralda, avoid Jet2. You will be disappointed.”
“Was going to book after seeing advert on tv. 2 persons 1week 2 star hotel £663 each Stanstead to Larnaca cyprus in April 2023 total rip off.
Or sky scanner flights £109 return and a villa on airbnb £75 a week (not each) next to the castle 7 days.”
“YOU WOULD BE A FOOL TO TRUST THAT JET2HOLIDAYS WILL INFORM YOU WHEN THEY BRING A FLIGHT FORWARD -SO HERE IS WHAT HAPPENED TO US
AND STILL NOT RESOLVED 54 DAYS AFTER THEY CAUSED AN AWFUL START TO OUR HOLIDAY!!!!
My wife and I arrived at Manchester Airport at 8.00 a.m on 1st November and noticed that the above flight was not listed on the Departures noticed board,
and was referred by surprised J2 Holidays passport desk to your Customer Service desk at Terminal 2, only to be informed that the flight time had been brought forward to 7.15 a.m and had left. On informing your customer services staff member that we had received no e-mail informing us of the changed flight time, the staff member phoned a colleague and after a 10 minute wait, informed us that an e-mail had been sent to us on 10th October. Having travelled with Jet 2 holidays on several occasions since the collapse of Thomas Cook holidays, we have never before experienced any difficulty with your E-mails, so I confirmed that we had not, repeat had not, received your e-mail on 10th October
Your member of staff repeated that an e-mail had been sent and seemed disinterested when I repeated that we had not received notification of the change.
When I asked what are the options, she merely said we would need to fly on tomorrow mornings flight. When I said this would require an overnight hotel
Stay and asked what are the other options, a colleague said there was an Easy Jet flight leaving from Terminal 1 at 16.10 that afternoon. When I enquired about the cost I was quoted £267-94p. and said could they get confirmation off a Senior Jet2 holidays manager that Jet 2 would pay for us being transferred to the Easy Jet flight, they said there was no way Jet 2holidays will pay.
Why is your system for notifying clients of changes in flight times seriously flawed?
Whilst your normal system for confirming holiday flights and hotels etc seems to work really well in our experience, your lack of a proper system for notifying clients of changes that you initiate is seriously flawed. As I work with the World leading Innovation Engineering (I.E) System a great system should be impossible to misunderstand and always achieved the intended action or result. By Jet 2 merely sending an e-mail in the seeming belief that clients, like us, will definitely receive it, your system and its assumptions are seriously flawed. A great system would mark the travel changes as something like “urgent notification of your changed flight times” and ask clients to confirm they have received the notification of changes within 2 Days. If not received, a further e-mail or text message etc should be sent and if no confirmation is received, then a phone call should follow. YOUR
SYSTEM MUST GIVE YOU ABSOLUTE CONFIDENCE THAT CLIENTS HAVE RECEIVED NOTIFICATION OF YOUR CHANGES OR YOU RISK YOUR REPUTATION
BEING CHANGED TO “ J2HOLIDAYS YOU WOULD BE FOOLISH TO TRUST”. ALSO PLEASE LET ME KNOW THAT YOU WILL CHANGE YOUR PATHETIC
CHANGE FLIGHT TIMES SYSTEM SO THAT OTHER CUSTOMERS DO NOT EXPERIENCE SUCH DISSAPPOINTEMNT AND AN AWFUL START TO THEIR
HOLIDAY
.
Could you please inform me of how many other clients missed this flight - and no doubt other flights changed by Jet2Holidays – as we were not alone. We were joined at your customer services desk by Mr and Mrs A P-----, who had missed the plane due to not having received the e-mail notifying them of the flight changes, and I believe there was one other client shortly before us. Yet despite, the P------ also confirming they had not received your notification, your staff like parrots could only repeat that “it was sent on the 10th October” and you should either retrain them to offer truly great customer service or move them to somewhere where they cannot damage your otherwise good reputation.
Our claim for £1116-44p compensation and why we are still livid about your flawed System and an awful start to our holiday On deciding to transfer to the EasyJet flight at 16.10 p.m, we had to pull 3 suitcases for a 15 minute walk from Terminal 2 to Terminal 1 and find that Easy Jet have no customer services desk there. However, in sharp contrast to your staff, an Easy jet customer service member of staff informed us that we could only book the flight online and did the whole booking online for us. She could not have been more helpful, whereas your staff could not have been more disinterested!!
So we had a 6 hour wait at Manchester Airport before arriving with EasyJet at Alicante at approx., 7.10 p.m. As there was no one at Jet2 Holidays at that time we were very lucky to book the last Abas Shuttle Transfer bus at approx.. 8.15 p.m to arrive at our Flamingo Beach Resort Hotel at 9.30 p.m, Too late for dinner!!
So our awful start to our 10 day holiday was ENTIRELY DUE TO YOUR FLAWED SYSTEM and whoever designed it should ashamed of themselves. Our
Compensation claim is given summarised below:-
I would greatly appreciate an early reply to this e-mail and speedy payment of my compensation claim above. STILL NOT DEALT WITH 54 DAYS AFTER THE START TO OUR HOLIDAY!!!
David Keefe”
“Booked 2 apartments for our city break in Krakow. When we arrived, Jet2 had only booked one apartment! They expected our 21 year old daughter to sleep on a sofa!
2 hours of phone calls later, Jet2 told us to book alternative accommodation and send the receipt for reimbursement. So we did, which wasn't cheap for a same day booking.
Then we received a call a few hours later from Jet2 saying they now wouldn't pay for the new booking and would instead refund the cost of the original booking which they didn't actually provide!
So no goodwill or compensation for us losing the first day of our city break, or the stress of hearing we had nowhere to stay. And we're over £1000 out of pocket for the last minute alternative accommodation!
Absolutely appalling behaviour from Jet2. They'll be getting no more custom from me and I will be taking this further!!!!”
“They have asked for the same information four times now and still nobody getting back to me . This has been ongoing since june 2022 flight delays both ways six hours delay on both flights . Missed the car hire they were closed had to spend first night in hotel cost for hotel and taxi to hotel and back to car hire . I would rather stay in the uk than travel with this company”
“Secrets bahia real hotel in fuerteventura... Dreadful experience. Torn neck ligament by hotel massage therapist.
I returned home last night. Injury happened at start of holiday. Just been a terrible and stressful painful experience”
“Complained about a bad experience at ammos resort kos eight weeks ago. Made a complaint on my return to jet2. Got a lengthy reply today basically calling me a liar! Appalling service!”
“On my flight LS405 from leeds to paphos while i have paid for guaranteed cabin luggage, they have told me there is no room on the aircraft and went down the hall. Why do you offer this service? This is unprofessional, the reply i got from the cabin crew was that i should go to the gate early, but THIS is the reason i pay for GUARANTEED luggage. It is nowhere noted that i should go early at the gate.”
“We booked an excursion to Pompeii and Herculaneum through our rep. The cost of this was 184 euros. On the day of the excursion the weather was horrendous. Torrential rain left Pompeii too dangerous for my partner to walk round. The second part of the trip was cancelled due to the site being flooded so we were brought back to our hotel. I explained to the rep the situation and we were refunded 68 euros.(not even half the total cost).This ruined what was supposed to be an experience of a lifetime and I can't comprehend why we were not refunded at least half of the cost when only half the trip was completed. Disappointed is an understatement.”
“I have booked holiday with jet 2 for Antalya for week in july2022 with the private transfer which we paid for £50 each side, which was good until the last day when the transfer has not turned up I was with my 3 kids,5 suitcases and my partner. That was a stressful moment. Top of that the grand park Lara management was nit helpful at all. Btw we took the taxis and paid £30 not liras and got to airport somehow and reached back Uk. When we complaint about that they accepted their mistake and they agree to refund but £27 which is pathetic, we paid £50 in advance the. Paid £30 plus the stress rather compensating us they basically charging us more. Very pathetic customer service never recommend to get the transfers from jet2 go for private company as I would say that is nit worth at all Tom pay them even I am not taking any further holidays with them at all. Top of that I have still been waiting for my email when I refuse to take £27 and they said they will come back to me within 2-3 days.”
“Arrived Alicante airport to go home from Benidorm, I was not intoxicated and agreesive I was told I wasn't allowed to board the plane, I pleaded with them I wasn't drunk I was very upset. One particular jumped up horrible Jet 2 emploee the name of Jose Felix took the greatest pleasure of telling me I was unable to fly, myself and my sister was put in a taxi and was dumped in the middle of Spain even airport security felt sorry for me. We were escorted on a bus and was dumped in the middle of Spain not knowing where we was, upon the arrival I noticed my suitcase was smashed up with a wheel missing with tears. We was sat in a bus stop with no one who spoke English also seeing a guy with a knife.
This was on of the worst experinaces of my life. Just glad I made it home safley. Will not be going abroad again my anxiety hit the roof. Jet 2 are an awful company and I will not let this matter go”
“Hotel Best Cambrils Spain should be removed from Jet2 Holidays it is the worst hotel ever.Rude staff and unhelpful reception. Food not good Jet2 staff and flights were brilliant.”
“Please Boycott Jet2holidays Not only Plenty of customers are UNHAPPY with their service,but on the top of that,Jet2holidays is funding Animals Abuse by selling tickets to marine parks where Orcas and Whales are taken brutally away from their habitat and from their families to end up in tanks for the rest of their lives,being used and neglected in order to perform tricks to entertain the crowd!
How can you expect a great service from an immoral company like Jet2holidays?
#jet2helldays #EmptyTheTanks”
“They sold us a family friendly hotel in marmaris well if staff members selling cocaine from the ice cream bar breaking into guests rooms while kids sleep and police raiding the hotel 8 nights in a row is family friendly ?? Staff beating each other up in front of guests grown waiters taking 13 year old girls round the back of hotel adults and young kids and babies jumping about dancing in a pool full of people obviously out of it at midnight this is illegal dangerous not to mention when I reported it asking for a refund as they have a duty of care I was told wee can loss 90 percent of our money eh I don't think so the proof is on instagram live feeds which I've screenshot as proof and TripAdvisor I've kept all evidence incase I need to prove to the telegraph or daily record still debating this as the area anger has not had the common decency to even reply”
“Flight to Faro from Birmingham on 28th July. Flight delayed 2 hours then found out out Jet2 had doublebooked a lot of seats. 30 people had to go by bus to East Midlands. Very angry. Useless airline who do not deserve to serve the public.”
“Just bought 5* holiday from Jet2 on a flight from Stanstead (London) to Kos Greece for Sept 2022 and decided to book parking in Stansted in advance. Our flight LS1481 d.d. 28th Sept 22 is not listed. We then checked the departure schedules on the Stansted departures board and the LS1481 flight is listed to take off at 06.25 contrary to our booking schedule which shows 10.30am including our flight day. Did try to call to Jet2, support Tel 0800 408 0778 and other tel numbers. Nobody answered for 45 min. Have a feeling that Jet2 knows in advance that flight will be cancelled.”
