Lisa, Following on from our conversation, I am far from happy and will not be using or recommending Jet2 to anyone else. It was obvious that all the other travel companies could do pickups from the car park barrier, whereas Jet2 transfer company could not. We were at the pickup point from 17.15 until 18.15 along with other jet2 passengers. The Friday market finishes at 14.00 hours!!! The only option I had was to take a taxi at a cost of 77.25 euros. The flight home was delayed which enabled us to catch our flight home. You suggested that I could have called the 24/7 helpline. I did this, followed the options and after 15 minutes had not received a reply from the 24/7 helpline!!! It is my intention to now leave a review of Jet2 holidays to make other people aware of the shoddy service. Ex Jet2 holiday customer, John Hughes