I booked my family holiday with Jet2 Holidays (Booking Reference: 17979660/S25H – Montebello Resort, Dalaman, August 2025). Unfortunately, what should have been a relaxing trip turned into one of the most disappointing and stressful travel experiences we’ve ever had. Our outbound flight LS413 from Leeds Bradford was delayed for over an hour before we even boarded. We were kept standing in the scorching sun, directly next to the plane, because staff were apparently checking for a fuel leak. During this entire time, not a single passenger was offered so much as a glass of water – not even the children. The lack of basic care was appalling. Halfway through the flight, I noticed the aircraft descending. Given the earlier issue with a suspected fuel leak, this was extremely concerning. After some time, the pilot finally announced we would be making an emergency landing in Budapest but offered no explanation. We later discovered – from another passenger, not Jet2 staff – that this was due to a disruptive traveller being removed. By this stage, no one on board felt very safe, considering the flight had already been delayed for “fuel-related” reasons. After the diversion, we continued our journey on the same plane – again, with no water or refreshments offered despite a total delay of around 150 minutes. The return experience from Dalaman was no better. At check-in, I was told that the self-service baggage scales were “only for British citizens.” When I questioned this, airport staff subjected me to excessive checks – my baggage was inspected three separate times, and I was “randomly selected” for security screening three times out of three. This felt discriminatory and humiliating, especially as a Jet2 customer. To make matters worse, the Jet2 representative at our hotel attempted to “compensate” me with a £30 voucher. Given the scale of the disruption, the safety concerns, and the poor treatment, this felt like an insult. Overall, Jet2 Holidays failed on multiple fronts: passenger welfare, safety communication, professionalism, and customer service. I will think twice before booking with them again and urge others to do the same.