“Jet2 changed my flight to a different airline namely Wamos Air,totally unacceptable budget airline worst flight I have ever been on,chosen seats had changed parties of people sat all over plane no in flight refreshments seats were small and crowded,if they do this to you cancel I will never fly with Jet2 again cannot be trusted.”
“Rated 1 out of 5 stars
Jet 2 holidays cancelled my holiday
Jet 2 holidays cancelled my holiday. Their 14 day refund claim is completely false. I was advised on June 16 2022 - 4 weeks have passed and full refund still not made.Unable to get through o the phone - 5 attempts waiting approx 50 mins on each call without success. Totally frustrated and may now have to go through legal channels to get my money back. Not a happy customer. Booking reference 9228374/S23H is closed and i am unable to access any information.”
“WOULD NEVER USE AGAIN, THEY CANT BE TRUSTED
My flights took place last December 21 and accepted refund for flights from Jet2 by email. Lots of emails refund promised with in 10 days then 5-9 days, NEVER HAPPENED. Tried by phone but no one answers customer services probably because too many unhappy customers. Told to talk to them on whats app no one replies.
There is no customer service no one wants to talk to you to sort problems.
Emails saying they will refund but they never have. Its now July!
UNBELIEVABLE. DISGUSTING BEHAVIOUR.
WOULD NEVER USE AGAIN, THEY CANT BE TRUSTED
Buyer beware.”
“I see all the positive comments on here but Jet 2 holidays cancelled my holiday and i am still waiting for a refund. Cant get through on the phone (tried 3 times at 45 mins waiting time at each attempt and still cant get through) , no chat available, no email contact available - from my point of view pretty shoddy customer service. Not a happy customer at all. And all this waffle saying they offer best in class service in refund is a joke!!!!
Another 55 mins on phone trying to talk to somebody with no success - what an absolute farce.
And yet another 45 mins on the phone and still unable to talk with anybody. Still no refund and still no live chat option. No email address. Will now consider going to a small claims court”
“Flight from Ibiza to Glasgow cancelled. Transferred onto an alternative flight to Manchester. Chaos at Ibiza airport with not enough seats for everyone and people scrambling around trying to get home or get booked into hotels. Passengers with kids sleeping on the airport floor. Jet2 24hr helpline not answering the phone, even the jet2 ground crew at Manchester said they couldn’t get anyone at head office to answer them. The staff at Manchester hadn’t been told we were arriving there even though we were told there would be transfers arrange to take us back to Glasgow. Eventually a transfer arranged but still no luggage. 2 days later and jet2 still can’t locate our luggage and have told us wait and see or claim insurance. Why are we left to chase them up? Why has no one from jet2 been in contact to check we got home safely? A quick check on social media will let you see how bad they are.”
“Booked a holiday but changed my mind about the hotel. Same flight just a hotel around the corner instead due to the one I booked having bad reviews since I booked it. They charge £50 per person not per booking admin charge! I paid £1048 for my holiday and the new hotel was £1074 making the difference £26 plus the £100 admin charge but no ! They have a separate price system that they calculate the new price off that only they can see and not the price on their website which was £96. They're reason because the flight might be discounted and not the hotel, fair enough if it was a different flight but its exactly the same flight. Just a way of them getting as much money out of you as possible. Absolutely disgusting!”
“Dire customer service. We rang over 50 times and FB messaged many times and gave up in the end after well over a week and cancelled the holiday. We lost a big deposit. We could not risk not doing so and they would not reply to us. NEVER ever again with them.”
“Entertainment which was promised did not happen at all while we were there.
2. Our room was next to a building site.
2.1 they build from before 7am
2.2 worked on Saturday and Sunday
2.3 woke us up from 6.30am while arriving and moving equipment.
3. The food was inedible. This included black meat, raw chicken and boiled fish. The food looked to be of very poor quality.
4. You were not allowed to laugh/ talk around the pool.
5. No splashing including kicking while swimming.
6. WiFi not easily or always available.
7. No pillow menu even though it is one of their amenities. The pillows we very very hard.
8. Huge Generator next to out room which went on and woke us up.
8. No live music or music at all.
9. No nightly entertainment what so ever.
10. The fresh fruit was often rotten.
11. Broken crockery.
12. Dirt and dust in the bedrooms.
13. Stained bedding!!!!!!
14. The kukunari restaurant was closed even though a dinner there was includes in our package. When it opened we were told that the meal for the only available night was a burger and there could be no substitution made even for vegetarian.
14.1 the reception shouted at me when I asked about this.
This meant that I spent a fortune going to eat out.
I was exhausted.
I was hugely frustrated.
The hotel management would not even greet the guests.
There were six (6) jet2 families who complained to the management.
I was humiliated by the staff and told I was a lier when they introduced new poolside rules after we had been there for 2 days.
I was shouted in front of other guests and left the pool crying.
There were 6 families that all complained about many of these issues.
I want an apology for being humiliated.
I was a refund for the hotel part of my holiday. I have never experienced something like this.”
“I booked my holiday with Jet2.com.com as it has in the past been good. However I have tried for over 2 weeks to get through to special assistance and they don’t answer I’ve emailed them and they don’t respond very disappointed all round.”
“have been a jet2 holidays customer for years and have had great holidays too BUT, something bad has happened to customer service in that you cant speak with anyone on the phone anymore.
delays of an hour or two is the new 'norm' but that's no good to anyone who needs to speak with an agent urgently.
THAT'S THE REALITY of customer service at Jet2 Holidays these days.
email requests are taking 'up to 21 days' to respond to they tell me but my holiday is less than 21 days away so my query wouln't be answered until after i return home so i am completely in the dark wnow with no one to help me.
it's simply unnacceptable and it'll be the last time i ever book with them.”
“I’m sure thier holidays destinations are amazing but shouldn’t have to wait on the line for 1 hour just to get some advice, as if I have all the time in the world”
“Booked private transfers between airport and hotel, arrival at airport was okay and yes taxi was available within 15 mins. Departing from hotel, we received paperwork and an email to say return pick up times. On departure day, we went outside along with another 3 couples also waiting for their taxis, and we waited and waited........................................NO TAXI
called the 24 hour helpline and no response for approx 20mins, the lady at the other end was most unhelpful, and said "maybe he has been held up ", by this time 40 mins have passed and we should have actually been at the airport !!
She then proceeded to say if we made our own arrangements to get to the airport , we would not be recompensed the money we had paid Jet2 for the taxi, nor the costs we would pay to get to the airport, causing unnecessary distress.
On making our own way to the airport, we arrived in time for the call to our boarding gate.
dreadful experience and disgusted by the attitude of JET2”
“Invited to the Artemisia Perissa by a guest named mark and Andrew his wife, 14/9/2021
being a single female have to be very careful but felt safe, lam a lady early 50s enjoying the evening till Barman but started making rude comments started explaining he was from Athens and he's son was going to university in Athens telling me him and his wife had split up.
I told him my partner had died a few years ago and this was my first holiday from then it all went down hill questions about my sex life when l last had a man, trying to laugh it off but got to intense, spoke to jet2 holiday rep but she just laughed it off. Very Dangerous man be warned.
Yours truly Ruth Adds.”
“Brought home 7 weeks early.Told was government restrictions.Bare faced lie.Wont return calls or answer emails to travel agent.First holiday in 5 years completely ruined”
“We had booked a holiday to Gran canaria departing 21 December for 7 days. After the change to Government rules regarding testing we decided to amend our holiday departure. Impossible to do on line and after many hours waiting to get a reply on the phone, we were offered an amendment with a additional £150 amendment fee.
I think this totally unacceptable in these pandemic times and will NEVER BOOK WITH JET 2 again.
I might add the above call to a Jet 2 employer lasted half an hour. Jet2 sort yourselves out also your website.
Disgruntled cus55”
“Not the holiday that you was advertising in your brochure and when complained you said there’s nothing wrong I sent photographs to prove and your rep said they tried to get in contact with me iPhone and card in my room but not a total of lies”
“We travelled on 5/10/21 a week holiday from Birmingham to Fuerteventura.
We had a text 48 hrs before to say our flight was being rerouted and the 4hr flight would be a 6 hr flight, no more details, this was not what we booked, if we wanted a 6 hour flight would have booked somewhere else. I rang jet 2 after a 2hr wait the phone
was finaly answered, no apology, all they said was every thing is
covered by their t&c's, in other words afterthey have your money
they couldn't care less.
We also purchased their insurance Rock, £110 for 2 of us tried to ring them to ask a couple of questions after 1hr45 mins rang off.
Looked at the reviews horrendous, not worth the paper its written
on. The flight to Fuerteventura took off late, we came down in
Lanzarote long wait while we let off the passengers, then wait while seats were tidied up etc, then passengers got on to go home
then we took off again to Fuerteventura.
Soit was 3 hrs in the airport 6 hr flight, we were asked not to get
up for the toilet, only one person at a time no stretching legs.
Worst flight, Worst customer service, Worst insurance.
We didnt use our return flight came back with Ryan air excellent
just £40 each return.”
“I have been trying to cancel a holiday which I can no longer go on. I've phoned so many times, never actually get to speak to anyone, I can't cancel on 'manage my booking' and haven't had any response to my emails. The online Live Chat is permanently busy. I really don't know what to do next.
I'm at work all day so can't stay on the phone indefinitely.
I've had many good holidays with Jet2 but this has really put me off using them again.”
“We stayed at the Qawra Palace hotel near Bugiba in Malta. We arrived and were checked into room 406 at teatime on 14th July for a seven night stay. We noted a number of stools/balcony tables outside rooms. There were some odd goings on with people knocking on doors at strange times and cleaners wearing protective clothing.
I had asked questions to various members of staff without getting much sense. On Sunday I spoke to reception and the duty manager came out to explain. The rooms were for English Language students who were isolating. None of them had covid symptoms. They were to be flown home this week. He offered to move our room. Given that this was Sunday and we had three nights left we couldn't see the benefit. I asked, as the students would all have been there when we arrived, why we were allocated a room on the same floor, especially given it was deemed unsafe by the government for their staff to come into contact with the students. He has no explanation but could speak to the manager who organised the bookings to explain. At this point I contacted jet2. Given that there was potentially a biohazard, our stay was completely mismanaged by the hotel. Waste from the rooms was left outside in the corridor for example.
On Sunday night and Monday night we were woken at 4am in the morning with staff knocking on doors and talking loudly. On both occasions we asked for quiet to sleep. This matter was reported to the hotel reception on Tuesday morning and there was no noise Tuesday night/wednesday morning.
This hotel is listed as 4 stars. In my opinion the total disregard for our safety, our welfare, our sleep and the quality of the food we received were two stars. Not a 2 star price though? Certainly not what we expected from Jet2.
The local wine served free was disgusting. You could buy local wine in the hotel with prices ranging from 8 euro to 14 euro. The Syrah (which said shiraz on the label?) and Cabernet Franc were passable as table wine, the others definitely weren't. If you asked for water you got a carafe of tap water which tasted weird. Bottle water was charged 1.70 euro (but free to staff and students). The fresh orange juice tasted like cordial and was insipid.
The local lager tasted very different served in bars adjacent to the hotel, though again you had to pay. We settled for drinking gin and tonic or lager shandy which was passable, everything else you paid for and generally was not 4 star other than the label on the bottle!
The fresh fruit was either water melon, gala melon or an apple. There was also a tinned fruit cocktail.
The food served was generally cold which is obviously fine for the buffet!
The Salad was lettuce, tomato or onion, with coleslaw, olives, and bean salad.
The quality in the restaurant was generally limited and/or poor.
The pool bar food was better quality but to be honest I only ate ham salad or tuna salad and chips. The only snacks were crisps or ice cream.
The coffee bar was not included. The spa was closed.
The staff were generally helpful though the rules for where you could sit to eat, how your food was served, even the tea machine (the coffee served in the restaurant definitely wasn't coffee) seem to change daily.
Despite complaining to Jet2 via resolver, we have had no response”
