“I have just come back from my first Jet2 holiday to be live hotel Costa teguise from the time of my online booking I have been so impressed with jet,2 on line booking was easy the check In at Stansted was made easy no queing flights on time lovely flight attendants transfer simple hotel and staff lovely and return journey made just as simple made a real change to have it all so easy thank you Jet2”
“Was going to book after seeing advert on tv. 2 persons 1week 2 star hotel £663 each Stanstead to Larnaca cyprus in April 2023 total rip off.
Or sky scanner flights £109 return and a villa on airbnb £75 a week (not each) next to the castle 7 days.”
“YOU WOULD BE A FOOL TO TRUST THAT JET2HOLIDAYS WILL INFORM YOU WHEN THEY BRING A FLIGHT FORWARD -SO HERE IS WHAT HAPPENED TO US
AND STILL NOT RESOLVED 54 DAYS AFTER THEY CAUSED AN AWFUL START TO OUR HOLIDAY!!!!
My wife and I arrived at Manchester Airport at 8.00 a.m on 1st November and noticed that the above flight was not listed on the Departures noticed board,
and was referred by surprised J2 Holidays passport desk to your Customer Service desk at Terminal 2, only to be informed that the flight time had been brought forward to 7.15 a.m and had left. On informing your customer services staff member that we had received no e-mail informing us of the changed flight time, the staff member phoned a colleague and after a 10 minute wait, informed us that an e-mail had been sent to us on 10th October. Having travelled with Jet 2 holidays on several occasions since the collapse of Thomas Cook holidays, we have never before experienced any difficulty with your E-mails, so I confirmed that we had not, repeat had not, received your e-mail on 10th October
Your member of staff repeated that an e-mail had been sent and seemed disinterested when I repeated that we had not received notification of the change.
When I asked what are the options, she merely said we would need to fly on tomorrow mornings flight. When I said this would require an overnight hotel
Stay and asked what are the other options, a colleague said there was an Easy Jet flight leaving from Terminal 1 at 16.10 that afternoon. When I enquired about the cost I was quoted £267-94p. and said could they get confirmation off a Senior Jet2 holidays manager that Jet 2 would pay for us being transferred to the Easy Jet flight, they said there was no way Jet 2holidays will pay.
Why is your system for notifying clients of changes in flight times seriously flawed?
Whilst your normal system for confirming holiday flights and hotels etc seems to work really well in our experience, your lack of a proper system for notifying clients of changes that you initiate is seriously flawed. As I work with the World leading Innovation Engineering (I.E) System a great system should be impossible to misunderstand and always achieved the intended action or result. By Jet 2 merely sending an e-mail in the seeming belief that clients, like us, will definitely receive it, your system and its assumptions are seriously flawed. A great system would mark the travel changes as something like “urgent notification of your changed flight times” and ask clients to confirm they have received the notification of changes within 2 Days. If not received, a further e-mail or text message etc should be sent and if no confirmation is received, then a phone call should follow. YOUR
SYSTEM MUST GIVE YOU ABSOLUTE CONFIDENCE THAT CLIENTS HAVE RECEIVED NOTIFICATION OF YOUR CHANGES OR YOU RISK YOUR REPUTATION
BEING CHANGED TO “ J2HOLIDAYS YOU WOULD BE FOOLISH TO TRUST”. ALSO PLEASE LET ME KNOW THAT YOU WILL CHANGE YOUR PATHETIC
CHANGE FLIGHT TIMES SYSTEM SO THAT OTHER CUSTOMERS DO NOT EXPERIENCE SUCH DISSAPPOINTEMNT AND AN AWFUL START TO THEIR
HOLIDAY
.
Could you please inform me of how many other clients missed this flight - and no doubt other flights changed by Jet2Holidays – as we were not alone. We were joined at your customer services desk by Mr and Mrs A P-----, who had missed the plane due to not having received the e-mail notifying them of the flight changes, and I believe there was one other client shortly before us. Yet despite, the P------ also confirming they had not received your notification, your staff like parrots could only repeat that “it was sent on the 10th October” and you should either retrain them to offer truly great customer service or move them to somewhere where they cannot damage your otherwise good reputation.
Our claim for £1116-44p compensation and why we are still livid about your flawed System and an awful start to our holiday On deciding to transfer to the EasyJet flight at 16.10 p.m, we had to pull 3 suitcases for a 15 minute walk from Terminal 2 to Terminal 1 and find that Easy Jet have no customer services desk there. However, in sharp contrast to your staff, an Easy jet customer service member of staff informed us that we could only book the flight online and did the whole booking online for us. She could not have been more helpful, whereas your staff could not have been more disinterested!!
So we had a 6 hour wait at Manchester Airport before arriving with EasyJet at Alicante at approx., 7.10 p.m. As there was no one at Jet2 Holidays at that time we were very lucky to book the last Abas Shuttle Transfer bus at approx.. 8.15 p.m to arrive at our Flamingo Beach Resort Hotel at 9.30 p.m, Too late for dinner!!
So our awful start to our 10 day holiday was ENTIRELY DUE TO YOUR FLAWED SYSTEM and whoever designed it should ashamed of themselves. Our
Compensation claim is given summarised below:-
I would greatly appreciate an early reply to this e-mail and speedy payment of my compensation claim above. STILL NOT DEALT WITH 54 DAYS AFTER THE START TO OUR HOLIDAY!!!
David Keefe”
“Booked 2 apartments for our city break in Krakow. When we arrived, Jet2 had only booked one apartment! They expected our 21 year old daughter to sleep on a sofa!
2 hours of phone calls later, Jet2 told us to book alternative accommodation and send the receipt for reimbursement. So we did, which wasn't cheap for a same day booking.
Then we received a call a few hours later from Jet2 saying they now wouldn't pay for the new booking and would instead refund the cost of the original booking which they didn't actually provide!
So no goodwill or compensation for us losing the first day of our city break, or the stress of hearing we had nowhere to stay. And we're over £1000 out of pocket for the last minute alternative accommodation!
Absolutely appalling behaviour from Jet2. They'll be getting no more custom from me and I will be taking this further!!!!”
“They have asked for the same information four times now and still nobody getting back to me . This has been ongoing since june 2022 flight delays both ways six hours delay on both flights . Missed the car hire they were closed had to spend first night in hotel cost for hotel and taxi to hotel and back to car hire . I would rather stay in the uk than travel with this company”
“Booked a holiday in Menorca for October. I found out in August that the hotel was closed.Informed Jet2. No apology for the loss of holiday just a refund. Refused to honour the discount on a new booking. 10 weeks to review my complaint and offered £100 compensation. Told them they’ve made the same error in 2023. No response.
The friendly company takes money but doesn’t treat customers correctly!”
“Secrets bahia real hotel in fuerteventura... Dreadful experience. Torn neck ligament by hotel massage therapist.
I returned home last night. Injury happened at start of holiday. Just been a terrible and stressful painful experience”
“Complained about a bad experience at ammos resort kos eight weeks ago. Made a complaint on my return to jet2. Got a lengthy reply today basically calling me a liar! Appalling service!”
“On my flight LS405 from leeds to paphos while i have paid for guaranteed cabin luggage, they have told me there is no room on the aircraft and went down the hall. Why do you offer this service? This is unprofessional, the reply i got from the cabin crew was that i should go to the gate early, but THIS is the reason i pay for GUARANTEED luggage. It is nowhere noted that i should go early at the gate.”
“We booked an excursion to Pompeii and Herculaneum through our rep. The cost of this was 184 euros. On the day of the excursion the weather was horrendous. Torrential rain left Pompeii too dangerous for my partner to walk round. The second part of the trip was cancelled due to the site being flooded so we were brought back to our hotel. I explained to the rep the situation and we were refunded 68 euros.(not even half the total cost).This ruined what was supposed to be an experience of a lifetime and I can't comprehend why we were not refunded at least half of the cost when only half the trip was completed. Disappointed is an understatement.”
“I have booked holiday with jet 2 for Antalya for week in july2022 with the private transfer which we paid for £50 each side, which was good until the last day when the transfer has not turned up I was with my 3 kids,5 suitcases and my partner. That was a stressful moment. Top of that the grand park Lara management was nit helpful at all. Btw we took the taxis and paid £30 not liras and got to airport somehow and reached back Uk. When we complaint about that they accepted their mistake and they agree to refund but £27 which is pathetic, we paid £50 in advance the. Paid £30 plus the stress rather compensating us they basically charging us more. Very pathetic customer service never recommend to get the transfers from jet2 go for private company as I would say that is nit worth at all Tom pay them even I am not taking any further holidays with them at all. Top of that I have still been waiting for my email when I refuse to take £27 and they said they will come back to me within 2-3 days.”
“Arrived Alicante airport to go home from Benidorm, I was not intoxicated and agreesive I was told I wasn't allowed to board the plane, I pleaded with them I wasn't drunk I was very upset. One particular jumped up horrible Jet 2 emploee the name of Jose Felix took the greatest pleasure of telling me I was unable to fly, myself and my sister was put in a taxi and was dumped in the middle of Spain even airport security felt sorry for me. We were escorted on a bus and was dumped in the middle of Spain not knowing where we was, upon the arrival I noticed my suitcase was smashed up with a wheel missing with tears. We was sat in a bus stop with no one who spoke English also seeing a guy with a knife.
This was on of the worst experinaces of my life. Just glad I made it home safley. Will not be going abroad again my anxiety hit the roof. Jet 2 are an awful company and I will not let this matter go”
“Hotel Best Cambrils Spain should be removed from Jet2 Holidays it is the worst hotel ever.Rude staff and unhelpful reception. Food not good Jet2 staff and flights were brilliant.”
“Please Boycott Jet2holidays Not only Plenty of customers are UNHAPPY with their service,but on the top of that,Jet2holidays is funding Animals Abuse by selling tickets to marine parks where Orcas and Whales are taken brutally away from their habitat and from their families to end up in tanks for the rest of their lives,being used and neglected in order to perform tricks to entertain the crowd!
How can you expect a great service from an immoral company like Jet2holidays?
#jet2helldays #EmptyTheTanks”
“They sold us a family friendly hotel in marmaris well if staff members selling cocaine from the ice cream bar breaking into guests rooms while kids sleep and police raiding the hotel 8 nights in a row is family friendly ?? Staff beating each other up in front of guests grown waiters taking 13 year old girls round the back of hotel adults and young kids and babies jumping about dancing in a pool full of people obviously out of it at midnight this is illegal dangerous not to mention when I reported it asking for a refund as they have a duty of care I was told wee can loss 90 percent of our money eh I don't think so the proof is on instagram live feeds which I've screenshot as proof and TripAdvisor I've kept all evidence incase I need to prove to the telegraph or daily record still debating this as the area anger has not had the common decency to even reply”
“Flight to Faro from Birmingham on 28th July. Flight delayed 2 hours then found out out Jet2 had doublebooked a lot of seats. 30 people had to go by bus to East Midlands. Very angry. Useless airline who do not deserve to serve the public.”
“Just bought 5* holiday from Jet2 on a flight from Stanstead (London) to Kos Greece for Sept 2022 and decided to book parking in Stansted in advance. Our flight LS1481 d.d. 28th Sept 22 is not listed. We then checked the departure schedules on the Stansted departures board and the LS1481 flight is listed to take off at 06.25 contrary to our booking schedule which shows 10.30am including our flight day. Did try to call to Jet2, support Tel 0800 408 0778 and other tel numbers. Nobody answered for 45 min. Have a feeling that Jet2 knows in advance that flight will be cancelled.”
“Jane the rep at lassi was really helpful and very concerned firstly after our suitcase went missing and then me having a fall she rang me almost daily can't thank her enough Maureen and Les x”
“Jet2 changed my flight to a different airline namely Wamos Air,totally unacceptable budget airline worst flight I have ever been on,chosen seats had changed parties of people sat all over plane no in flight refreshments seats were small and crowded,if they do this to you cancel I will never fly with Jet2 again cannot be trusted.”
