“Booked a holiday but changed my mind about the hotel. Same flight just a hotel around the corner instead due to the one I booked having bad reviews since I booked it. They charge £50 per person not per booking admin charge! I paid £1048 for my holiday and the new hotel was £1074 making the difference £26 plus the £100 admin charge but no ! They have a separate price system that they calculate the new price off that only they can see and not the price on their website which was £96. They're reason because the flight might be discounted and not the hotel, fair enough if it was a different flight but its exactly the same flight. Just a way of them getting as much money out of you as possible. Absolutely disgusting!”
“Dire customer service. We rang over 50 times and FB messaged many times and gave up in the end after well over a week and cancelled the holiday. We lost a big deposit. We could not risk not doing so and they would not reply to us. NEVER ever again with them.”
“Entertainment which was promised did not happen at all while we were there.
2. Our room was next to a building site.
2.1 they build from before 7am
2.2 worked on Saturday and Sunday
2.3 woke us up from 6.30am while arriving and moving equipment.
3. The food was inedible. This included black meat, raw chicken and boiled fish. The food looked to be of very poor quality.
4. You were not allowed to laugh/ talk around the pool.
5. No splashing including kicking while swimming.
6. WiFi not easily or always available.
7. No pillow menu even though it is one of their amenities. The pillows we very very hard.
8. Huge Generator next to out room which went on and woke us up.
8. No live music or music at all.
9. No nightly entertainment what so ever.
10. The fresh fruit was often rotten.
11. Broken crockery.
12. Dirt and dust in the bedrooms.
13. Stained bedding!!!!!!
14. The kukunari restaurant was closed even though a dinner there was includes in our package. When it opened we were told that the meal for the only available night was a burger and there could be no substitution made even for vegetarian.
14.1 the reception shouted at me when I asked about this.
This meant that I spent a fortune going to eat out.
I was exhausted.
I was hugely frustrated.
The hotel management would not even greet the guests.
There were six (6) jet2 families who complained to the management.
I was humiliated by the staff and told I was a lier when they introduced new poolside rules after we had been there for 2 days.
I was shouted in front of other guests and left the pool crying.
There were 6 families that all complained about many of these issues.
I want an apology for being humiliated.
I was a refund for the hotel part of my holiday. I have never experienced something like this.”
“I booked my holiday with Jet2.com.com as it has in the past been good. However I have tried for over 2 weeks to get through to special assistance and they don’t answer I’ve emailed them and they don’t respond very disappointed all round.”
“have been a jet2 holidays customer for years and have had great holidays too BUT, something bad has happened to customer service in that you cant speak with anyone on the phone anymore.
delays of an hour or two is the new 'norm' but that's no good to anyone who needs to speak with an agent urgently.
THAT'S THE REALITY of customer service at Jet2 Holidays these days.
email requests are taking 'up to 21 days' to respond to they tell me but my holiday is less than 21 days away so my query wouln't be answered until after i return home so i am completely in the dark wnow with no one to help me.
it's simply unnacceptable and it'll be the last time i ever book with them.”
“I’m sure thier holidays destinations are amazing but shouldn’t have to wait on the line for 1 hour just to get some advice, as if I have all the time in the world”
“Booked with Jet2 holidays. Impressed from start to finish from the person who booked our holiday to our return home. Excellent staff to help at Stansted airport. Good coach transfer. Amazing hotel. Good communication by text with reminders to sort locator form, online check in and time of coach return pick up. Helpful staff at Gran Canaria airport for return to U.K. and great staff on flight. Thank you for a fab holiday. We will be back. Have already recommended Jet2 to friends.”
“Annama suites. Allegedly 4*. Definitely NOT it's a very good refurb of 3plus hotel. Booked 1 bed apartment which sleeps 3. Small bedroom. Not enough drawer space for clothes. Wardrobe adequate. Tv in bedroom v small. Kitchen is extremely basic. 2 hot rings are free standing. No pot drainer. 1 bread knife. No cutting board. 3 plates, 2 soup bowls, 3 cups and saucer. Kitchen badly designed. Narrow balcony but nice deck chairs (2). Pay the extra and book a real 4*”
“Was in los picollis hotel jan/feb, good time had by us both, special thanks to jet2rep oonah, for helping with passenger locator form, is oldies need help, thanks again oonah, lanz wrote, there should be more reps like you, some older people. do need help with these forms and the reps should be able to help if they can, not be told they have not to be doing this for people who are struggling,”
“Booked private transfers between airport and hotel, arrival at airport was okay and yes taxi was available within 15 mins. Departing from hotel, we received paperwork and an email to say return pick up times. On departure day, we went outside along with another 3 couples also waiting for their taxis, and we waited and waited........................................NO TAXI
called the 24 hour helpline and no response for approx 20mins, the lady at the other end was most unhelpful, and said "maybe he has been held up ", by this time 40 mins have passed and we should have actually been at the airport !!
She then proceeded to say if we made our own arrangements to get to the airport , we would not be recompensed the money we had paid Jet2 for the taxi, nor the costs we would pay to get to the airport, causing unnecessary distress.
On making our own way to the airport, we arrived in time for the call to our boarding gate.
dreadful experience and disgusted by the attitude of JET2”
“A few days before we were due to go on holiday jet 2 emailed us to say the hotel we had booked had building work going on very near. We phoned asking to change and we’re told we had to pay £150 each to change our hotel. We chose another hotel which was cheaper but we were told we would have to pay more! We asked for a refund but we’re refused so in the end so we finally paid £160 more for a different hotel. The hotel we had initially booked was taken off jet2’s website so nobody else could book it but they expected us to stay even after negative comments!!!”
“Booked for the first time with Jet2 holidays . Fantastic communication right from booking very helpful
Has no problems when arrived and sent text messages to update me on any documents that need to be filled out and times of pick up and drop off
Will definitely book again with Jet2 made it a great hassle free holiday”
“Invited to the Artemisia Perissa by a guest named mark and Andrew his wife, 14/9/2021
being a single female have to be very careful but felt safe, lam a lady early 50s enjoying the evening till Barman but started making rude comments started explaining he was from Athens and he's son was going to university in Athens telling me him and his wife had split up.
I told him my partner had died a few years ago and this was my first holiday from then it all went down hill questions about my sex life when l last had a man, trying to laugh it off but got to intense, spoke to jet2 holiday rep but she just laughed it off. Very Dangerous man be warned.
Yours truly Ruth Adds.”
“Brought home 7 weeks early.Told was government restrictions.Bare faced lie.Wont return calls or answer emails to travel agent.First holiday in 5 years completely ruined”
“We had booked a holiday to Gran canaria departing 21 December for 7 days. After the change to Government rules regarding testing we decided to amend our holiday departure. Impossible to do on line and after many hours waiting to get a reply on the phone, we were offered an amendment with a additional £150 amendment fee.
I think this totally unacceptable in these pandemic times and will NEVER BOOK WITH JET 2 again.
I might add the above call to a Jet 2 employer lasted half an hour. Jet2 sort yourselves out also your website.
Disgruntled cus55”
“Not the holiday that you was advertising in your brochure and when complained you said there’s nothing wrong I sent photographs to prove and your rep said they tried to get in contact with me iPhone and card in my room but not a total of lies”
“We travelled on 5/10/21 a week holiday from Birmingham to Fuerteventura.
We had a text 48 hrs before to say our flight was being rerouted and the 4hr flight would be a 6 hr flight, no more details, this was not what we booked, if we wanted a 6 hour flight would have booked somewhere else. I rang jet 2 after a 2hr wait the phone
was finaly answered, no apology, all they said was every thing is
covered by their t&c's, in other words afterthey have your money
they couldn't care less.
We also purchased their insurance Rock, £110 for 2 of us tried to ring them to ask a couple of questions after 1hr45 mins rang off.
Looked at the reviews horrendous, not worth the paper its written
on. The flight to Fuerteventura took off late, we came down in
Lanzarote long wait while we let off the passengers, then wait while seats were tidied up etc, then passengers got on to go home
then we took off again to Fuerteventura.
Soit was 3 hrs in the airport 6 hr flight, we were asked not to get
up for the toilet, only one person at a time no stretching legs.
Worst flight, Worst customer service, Worst insurance.
We didnt use our return flight came back with Ryan air excellent
just £40 each return.”
“I have been trying to cancel a holiday which I can no longer go on. I've phoned so many times, never actually get to speak to anyone, I can't cancel on 'manage my booking' and haven't had any response to my emails. The online Live Chat is permanently busy. I really don't know what to do next.
I'm at work all day so can't stay on the phone indefinitely.
I've had many good holidays with Jet2 but this has really put me off using them again.”
