“Not great experience at gran melia isora tenerife, in resort little help, got home jet2 dont care got your money, and although my complaint very valid ‘spent £1300’ due to restaurant issues flies everywhere plus more they dont see it as valid and offered £260 for our £10k plus holiday. Poor”
“While the Country Inn Halkadiki was a pleasant hotel, our holiday experience was spoiled by the customer service from Jet2. We paid a considerable subsidy for a room described as a "sea view" as this is an important element of our holidays. Unfortunately this description was very misleading and our room faced the garden. We complained to the hotel and Jet2 at the resort and also to their head office but their response was not interested and evasive, hiding behind the small print in their T&C's to justify this problem. Very disappointing response from Jet2 and won't be holidaying with them again.”
“Aweful service aweful experience. Had a drunk group who caused carnage on the plane but staff said nothing. Autistic son freaked out. Stick with tui. Transfer was even worse. Took more than an hr to drop us off at 3 am.”
“Absolute con artists!
Go on their app amd see for your self!
Advertise holidays with free child places, shows as £3600 and when you click on more information, it goes up to £6620.
How is that fair????
3 star in Spain for £6620 a 2k increase on the advertised prices.
Untrustworthy, go and check their holidays out and you will see!
Avoid at all costs.”
“I recently had a disappointing experience with Jet2 Holidays regarding the cancellation of my holiday package. My daughter fell ill on the day of our arrival, and we spent the entire day in the Emergency Room. Despite my efforts to contact Jet2 Holidays and find a solution, my booking was cancelled without my request.
I called Jet2 Holidays on the 21st and 22nd of April, and despite promises of a callback from a manager, I did not receive any response or resolution. I was willing to pay extra for new flights and use the remaining days of my holiday, but was told that my entire booking was cancelled.
As a loyal customer, I expected better service and support in such unforeseen circumstances. I did not want anything for free, but simply wanted to pay for new flights and utilize the remaining days of my holiday as per my original booking. However, Jet2 Holidays did not provide any options or alternatives, leaving me feeling disappointed, inconvenienced, and frustrated.
I have requested a refund for the hotel and return flights, as I was not given the opportunity to utilize them due to the cancellation of my booking by Jet2 Holidays. I am disappointed with the handling of this situation and the lack of communication and responsiveness from Jet2 Holidays. I hope for a prompt and satisfactory resolution to this matter, including the refund of the funds as requested.
As a long-time customer of Jet2 Holidays, I expected better customer service and support in such situations. I am currently exploring further legal actions to seek a resolution. I hope that Jet2 Holidays takes immediate action to rectify this issue and restore my faith in their company.
In conclusion, I am deeply disappointed with Jet2 Holidays' handling of my holiday cancellation. The lack of communication, unresponsiveness, and cancellation of my booking without my request have left me with a negative experience. I hope for a prompt resolution to this matter and a fair refund for the hotel and return flights that I was unable to utilize.”
“This reviews is for their website.
They lure you in showing a lover price on their all inclusive packages amd when you click on it to book, the price goes up by 600 quid.
False advertising online and then another price when you look at the holiday. Disgusting behavior to make you pay more!”
“I live in Exeter and over the time I've lived here noticed that the whole of the southwest is being trailed over bythis airline. What they are actually doing is deliberate for their purpose only. They are controlling the weather. Thetrails drop down through the tropespere and form into fake weather clouds and stop any bit of blue sky appearing and sunny hot summerfrom arriving. Mean while I look across to france and see over england all the deliberate trails that entirly cloud over the 60 million brits cash cow. Your all beingexploited as condor flies from germany non-stop upto london and down through the southwest of england dump, to make more cloudy skies and rain too. 1st lockdown we had great weathe for months and sunrises ofsun and pure blue skies. 1st day planes were back in the skies...flooding. The British Empire against it's own people, same old inner city london for their gains.Move well away from England as they plan to make your lives hell like dogs.”
“Tepid to cold food! So sad spent 10 days here which wasn’t cheap 4 of us at over 5 k
No drinks in the fridge! All inclusive - no hot beverages services in the rooms - Thought - maybe a couple beers bottle of small wine in fridge no a bottle of water- really!
Everyone trying to upsell things
Had to pay for towels- safe/ cocktails - wine - unbranded drinks disgusting ! Whisky from Brazil - really! Cockroaches on our plates in the main restaurant never said anything as I felt it was pointless just left the plates in the staffs eye view!! food disappointing low quality and meat and fish where filled with gristle and bone as a professional chef I know quality / very disappointing food / no sign of a quality establishment more like a cattle market! Avoid at all costs! It also needs updating walls are marked our room ceiling looked damaged by water - 1801 was our room number! old furniture! Cats everywhere! Nasty - doesn’t matter where you eat the food it is always tepid at best! Breakfast lunch and dinner . All tepid! Music on till 11-11.30 pm , loud not relaxing! So staff work hard but it’s a commercial playground in my eyes , won’t be back! Utter disgrace for the money we paid ! Totally disappointed! I’m not interested in a jet2 or Bahia response - just disappointed! Don’t fill me with this and that I’ve been there and it’s shocking! Last thing don’t bring anyone with mobility and family members of the older generation , steps and hills not good for them. I’ll never be back it’s outdated and had its day!”
“One of the worst holidays I have taken my family on in over 30 plus years. The safety standards at the hotel (Elpaso) were very low and the help during and after the holiday to PortAventura, Spain were non existent from Jet2 after my son was injured on the back of the head by a faulty loose electrical panel. Which left him with a large bump and staying in the hotel room for half his holiday with no assistance from the hotel or Jet2 during this time period. His son (7) who is autistic could not enjoy his holiday because he was wondering were his father was and could not understand why the accident had happened. We have reported the incident to both the hotel and Jet2 who blamed the weather, then the Hotel. Then finally after several months of waiting they then got both the name of the victim wrong and and told that nothing is going to done and it will be left to the hotel to improve safety standards. Do not go with these fly by night amateurs (JET2) if you want to have a nice holiday. God forbid if this happened to a child it could have been fatal head injury and concerns me how JET2 are so blasé about this event or any other future events on family holidays any were in the world, stay clear.”
“The 1st and last time staying at a H10 Hotel, in addition to the 1st and last time booking a holiday with Jet2.
Disappointed doesn’t even come close to how we have been left feeling staying here. The fact we had to move ourselves from this hotel 4 days into a 10-night all-inclusive holiday really does say it all and I wish we had moved sooner… No help from Jet2 I might add, and further cost of £1600 which was the best money I have spent to get out of there. I spent 2 days trying to contact Jet2 to get moved.
This hotel does not deliver as deceptively advertised, is severely overpriced, and not good value for money.
Never have we been to a hotel where the staff are so rude, unhelpful, abrupt, and dismissive with a complete lack of morale.
There is a very evident and clear cultural divide as to the nationalities the staff are willing to help. This was resonated by all staff in the hotel, Reception, Lobby Bar, Restaurant, Poolside, and Pool Café.
Our complaints were completely dismissed by reception staff including Air-conditioning not working and a persistent smell of foul sewage in our room.
Poolside facilities are inadequate for the volume of guests. The hotels no reserve policy for sunbeds wasn’t policed by poolside staff. Beds were being reserved at 06:00/07:00 when the pool opens at 09:00. Most of the beds that were reserved didn’t have bodies on them until late morning/early afternoon. When asking for support in finding some the reply was simply “nothing we can do”.
The resort atmosphere was nothing more joyous of a funeral and the time we were there we tried to stay away from the resort.
The food and service in the main restaurant was abysmal. Completely understaffed, and what can only be described as undercooked slop. We chose to eat away from the resort, it was safer as the night we did eat in the restaurant we ended up unwell.
Upon checking out we were greeted by a gentleman on Reception who we had not met during our stay. He questioned why we were leaving and after we told him the issues we were having, the response in return was a simple shrug of the shoulders and “OK”. Certainly, cemented the fact we made the right decision to move.
This isn’t the worst resort we’ve stayed at, it’s by far the only BAD ONE!
I have been communicating with Jet2 since staying here for this second-rate holiday they sold to me. I have been taken for a ride by them with no support during the holiday, or afterwards whatsoever. According to ‘their’ communication with the hotel, none of the concerns, issues, or complaints I raised during the stay happen and it is acceptable for Jet2 to be un-contactable on their dedicated 24hr helpline during peak periods. Valued customer? Definitely not.
Based on our experience, avoid H10 Playa Esmeralda, avoid Jet2. You will be disappointed.”
“I have just come back from my first Jet2 holiday to be live hotel Costa teguise from the time of my online booking I have been so impressed with jet,2 on line booking was easy the check In at Stansted was made easy no queing flights on time lovely flight attendants transfer simple hotel and staff lovely and return journey made just as simple made a real change to have it all so easy thank you Jet2”
“Was going to book after seeing advert on tv. 2 persons 1week 2 star hotel £663 each Stanstead to Larnaca cyprus in April 2023 total rip off.
Or sky scanner flights £109 return and a villa on airbnb £75 a week (not each) next to the castle 7 days.”
“YOU WOULD BE A FOOL TO TRUST THAT JET2HOLIDAYS WILL INFORM YOU WHEN THEY BRING A FLIGHT FORWARD -SO HERE IS WHAT HAPPENED TO US
AND STILL NOT RESOLVED 54 DAYS AFTER THEY CAUSED AN AWFUL START TO OUR HOLIDAY!!!!
My wife and I arrived at Manchester Airport at 8.00 a.m on 1st November and noticed that the above flight was not listed on the Departures noticed board,
and was referred by surprised J2 Holidays passport desk to your Customer Service desk at Terminal 2, only to be informed that the flight time had been brought forward to 7.15 a.m and had left. On informing your customer services staff member that we had received no e-mail informing us of the changed flight time, the staff member phoned a colleague and after a 10 minute wait, informed us that an e-mail had been sent to us on 10th October. Having travelled with Jet 2 holidays on several occasions since the collapse of Thomas Cook holidays, we have never before experienced any difficulty with your E-mails, so I confirmed that we had not, repeat had not, received your e-mail on 10th October
Your member of staff repeated that an e-mail had been sent and seemed disinterested when I repeated that we had not received notification of the change.
When I asked what are the options, she merely said we would need to fly on tomorrow mornings flight. When I said this would require an overnight hotel
Stay and asked what are the other options, a colleague said there was an Easy Jet flight leaving from Terminal 1 at 16.10 that afternoon. When I enquired about the cost I was quoted £267-94p. and said could they get confirmation off a Senior Jet2 holidays manager that Jet 2 would pay for us being transferred to the Easy Jet flight, they said there was no way Jet 2holidays will pay.
Why is your system for notifying clients of changes in flight times seriously flawed?
Whilst your normal system for confirming holiday flights and hotels etc seems to work really well in our experience, your lack of a proper system for notifying clients of changes that you initiate is seriously flawed. As I work with the World leading Innovation Engineering (I.E) System a great system should be impossible to misunderstand and always achieved the intended action or result. By Jet 2 merely sending an e-mail in the seeming belief that clients, like us, will definitely receive it, your system and its assumptions are seriously flawed. A great system would mark the travel changes as something like “urgent notification of your changed flight times” and ask clients to confirm they have received the notification of changes within 2 Days. If not received, a further e-mail or text message etc should be sent and if no confirmation is received, then a phone call should follow. YOUR
SYSTEM MUST GIVE YOU ABSOLUTE CONFIDENCE THAT CLIENTS HAVE RECEIVED NOTIFICATION OF YOUR CHANGES OR YOU RISK YOUR REPUTATION
BEING CHANGED TO “ J2HOLIDAYS YOU WOULD BE FOOLISH TO TRUST”. ALSO PLEASE LET ME KNOW THAT YOU WILL CHANGE YOUR PATHETIC
CHANGE FLIGHT TIMES SYSTEM SO THAT OTHER CUSTOMERS DO NOT EXPERIENCE SUCH DISSAPPOINTEMNT AND AN AWFUL START TO THEIR
HOLIDAY
.
Could you please inform me of how many other clients missed this flight - and no doubt other flights changed by Jet2Holidays – as we were not alone. We were joined at your customer services desk by Mr and Mrs A P-----, who had missed the plane due to not having received the e-mail notifying them of the flight changes, and I believe there was one other client shortly before us. Yet despite, the P------ also confirming they had not received your notification, your staff like parrots could only repeat that “it was sent on the 10th October” and you should either retrain them to offer truly great customer service or move them to somewhere where they cannot damage your otherwise good reputation.
Our claim for £1116-44p compensation and why we are still livid about your flawed System and an awful start to our holiday On deciding to transfer to the EasyJet flight at 16.10 p.m, we had to pull 3 suitcases for a 15 minute walk from Terminal 2 to Terminal 1 and find that Easy Jet have no customer services desk there. However, in sharp contrast to your staff, an Easy jet customer service member of staff informed us that we could only book the flight online and did the whole booking online for us. She could not have been more helpful, whereas your staff could not have been more disinterested!!
So we had a 6 hour wait at Manchester Airport before arriving with EasyJet at Alicante at approx., 7.10 p.m. As there was no one at Jet2 Holidays at that time we were very lucky to book the last Abas Shuttle Transfer bus at approx.. 8.15 p.m to arrive at our Flamingo Beach Resort Hotel at 9.30 p.m, Too late for dinner!!
So our awful start to our 10 day holiday was ENTIRELY DUE TO YOUR FLAWED SYSTEM and whoever designed it should ashamed of themselves. Our
Compensation claim is given summarised below:-
I would greatly appreciate an early reply to this e-mail and speedy payment of my compensation claim above. STILL NOT DEALT WITH 54 DAYS AFTER THE START TO OUR HOLIDAY!!!
David Keefe”
“Booked 2 apartments for our city break in Krakow. When we arrived, Jet2 had only booked one apartment! They expected our 21 year old daughter to sleep on a sofa!
2 hours of phone calls later, Jet2 told us to book alternative accommodation and send the receipt for reimbursement. So we did, which wasn't cheap for a same day booking.
Then we received a call a few hours later from Jet2 saying they now wouldn't pay for the new booking and would instead refund the cost of the original booking which they didn't actually provide!
So no goodwill or compensation for us losing the first day of our city break, or the stress of hearing we had nowhere to stay. And we're over £1000 out of pocket for the last minute alternative accommodation!
Absolutely appalling behaviour from Jet2. They'll be getting no more custom from me and I will be taking this further!!!!”
“They have asked for the same information four times now and still nobody getting back to me . This has been ongoing since june 2022 flight delays both ways six hours delay on both flights . Missed the car hire they were closed had to spend first night in hotel cost for hotel and taxi to hotel and back to car hire . I would rather stay in the uk than travel with this company”
“Booked a holiday in Menorca for October. I found out in August that the hotel was closed.Informed Jet2. No apology for the loss of holiday just a refund. Refused to honour the discount on a new booking. 10 weeks to review my complaint and offered £100 compensation. Told them they’ve made the same error in 2023. No response.
The friendly company takes money but doesn’t treat customers correctly!”
