“We booked a budget holiday through Jet2 to marmaris we where their last year and again this year we stayed at mehtap family hotel twice the owner Mustafa and aischa where fantastic the cleaners where very friendly and happy to chat and our room was always cleaned and the bar staff where very good the food was excellent as well we can not fault this hotel”
“I went on holiday in July the hotel was disgusting the hotel tried to charge me for WiFi at a different price to what was advertised when we landed jet 2 people couldn’t be bothered to even show us to our coach. We had to find it ourselfs joke ..”
“Very good experience on the 3 or 4 occasions I've used them. Always considerate of Older patrons which these days is a blessing. Customer services are excellent for things like accessibility ie Wheelchair accompaniment etc and the Hotels on offer are extremely varied and suit many budgets. Tbh I now use Jet2 Holidays whenever I travel abroad on holiday.
.”
“Very good experience on the 3 or 4 occasions I've used them. Always considerate of Older patrons which these days is a blessing. Customer services are excellent for things like accessibility ie Wheelchair accompaniment etc and the Hotels on offer are extremely varied and suit many budgets. Tbh I now use Jet2 Holidays whenever I travel abroad on holiday.”
“I put down £60 deposit on a holiday for february 2025 & cancelled 10 days later
Thinking I gave plenty of notice & have
Been told I've lost the whole £60 so
What about cooling off period!! SCAM
I won't be booking like that again!!!”
“Still waiting for a call back from 27th May regarding an issue ,and another issue regarding assistance, do not use this company they are not interested after they have got your money.”
“They use vehicles that are not roadworthy. Bald tyres, a split in a tyre wall; terrible fumes coming in to the passenger compartment. No hammers to break glass in case of an accident; seatbelts not working. They responded all was well.”
“Villa cordyline, Guia, Algarve 4 stars Jet2 via Solmar Villas was dirty inside and outside with threadbare towels and pilled bed linen which didn’t fit a couple of the beds and dirty seat pads in the outdoor seating area and on dining chairs. Windows were filthy inside and out. Bird muck on the inside of a bedroom sliding door. Showers had black mould and tiles had soap scum and shower screen panel broken. The beds were so uncomfortable, all 3 bedrooms. Cheapest of the cheap! Our backs were broken and still recovering. We removed ourselves to a hotel for the last 4 nights.”
“I made the mistake of signing into Jet2holidays to get £10pp discount and went back to book tge holiday a couple of hours later and the holiday had gone up by £400!!!”
“Just returned from Elba premium suites in lanzarote
The village is self is lovely
The rooms are high standard modern and clean and location great
The service and food however is appalling and should not be rated as a 4*
The lunch and evening meals are not acceptable for a4*
The meat and fish are dry and don’t look appealing
There is a big problem with no staffing especially at the adult bar and family bars
Only one member of staff at the adult bar to the fact we were served plastic glasses as they had run out and nobody is collecting or washing and even had to leave the bar to collect glasses and fetch more stock and ice
Also breakfast staff were so ignorant like they didn’t want to serving you although the break was good
We will not be returning and this needs adressing”
“Staff pleasent ,,,as an assisted passenger their help was much appreciated
Saddened by Edinburgh airport it's not clean their wheel chairs ancient,staff not trained”
“Booking a package holiday with Jet 2 is easy and the complete price is shown with no hidden extras. The flight crews and reps are all pleasant and helpful and looked after us through a fall at the airport and a flight diversion where the passengers had to be offloaded. Everything was done efficiently and considerately. The hotel....The Eleni in Paphos...,.was good value for money. It was basic but clean with nice food and very friendly staff.... The one exception was the Beach Bar which we only visited once because the snacks were cold and the staff unhelpful. We couldn't face going there a second time so we don't know if the experience would have been any better. Every other aspect was lovely. Will definitely look for a Jet 2 package holiday again!”
“Very disappointing customer services
We paid almost £5000 for a one week holiday in Tenerife including a supplement to take golf equipment. We were disappointed when despite the 5 star rating for the hotel (Sir Anthony) Jet 2 couldn't arrange transport to the door. Instead the coach left us a ten minute walk away, in the heat, carrying heavy golf equipment. When I raised this with the company I got a patronising response back saying the lack of to the door transfer was in an Additional Information section of their website. I had to search 3 times to find this. If you cannot transport customers to a hotel door then this should be highlighted in bold print and their specific attention drawn to it with a warning this is unsuitable for people carrying extra heavy luggage. What annoyed me more than the misleading website was the lack of concern provided in the Jet 2 response despite the fact this was our third year in a row using their services. They obviously do not care about retaining customers.”
“I booked an Easter holiday trip to Mallorca - 10 days prior to the holiday unfortunately we found that our daughter had just under 3 months left on her passport (you need 3 months and over) so a new passport would be needed before the holiday. I was assured that if need be but they wouldn't be able to change the hotel though. After the final payment was taken from me and getting closer to the holiday date they couldn't do anything - move flights, make any suggestions. I lost 100% of the money and our long awaited family holiday. They didn't help in the slightest and I spent hours on the phone. I will not be using a package holiday ever again.”
“Hotel Gran Sol Alicante. Hotel clean but does not accommodate a 4*review. Rooms exceptionally small and facilities very poor. No tea/coffee facilities.no guest information in room.. no safe. Had to request safe which broke and had to be cut open. Would not recommend this hotel to anyone. Hotel Hylton Alberola more superior. Very disappointed with this city break.”
“Absolutely appalling service and flight
Staff allowed passengers to vape get drunk and use foul and abusive language and hid in the back and took no notice of the complaints putting law abiding passengers at risk. They were happy to service excessive alcohol and duty free to get more money
The CEO MR HEAPY AND HIS EXECUTIVE TEAM are also Dis graceful and have not taken the rules of aviation law seriously. Not submitting an accurate report from the staff or informing the pilot correctly
THE FLIGHT FROM HELL
DO NOT FLY WITH JET 2 EVER”
“How would you feel spending 267euros for a one way flight ticket and only 24hours being prompted from the same official website (jet2.com) for 45euros for the same exact ticket?
This is Jet2 Ladies and Gentlemen
I tried of course changing dates for the expensive ticket but not even around Christmas prices are so high
Don't even bother calling Customer Service, they can't help but will give you an email address from which an automatic response (that could take up to 28 days) will say
"This inbox is for Customers who have returned home from their holiday. We’re unable to respond to any Pre-Travel queries."
And that's all Folks!”
“Have always used jet2 package holidays for about 6 years, neverbjad any problems
I've just booked my second holiday for this year as had a "Sale" on, that so called "Sale" ended last night, however when i logged onto the app today, i found that if I'd have waited for the sale to finish, i could of got the exact same holiday, but a better room for less. Obviously I'm fuming and disappointed, totally fake/false advertising and a rip off! 😡”
“I wouldn't personally recommend this travel agency another customer said,if things are ok,is fine but if you need to any changes or anything happen ,they are not nice ,proving that it is all about money.
Had to cancel my holiday due to unforeseen circumstances ,then within 1H have booked the same holiday,have requested the depozit back paid for the 1st holiday but have been refused and they wouldn't even discuss or want to hear anything,lost £180
Recently have watched a video on Youtube filmed at the hotel were we're going and was shocking ,how bad it is,food and the whole hotel so I made an enquiry trying to find out,if I will change the hotel.how much would it cost.and once again was in shock-£800 to change the hotel -OMG .
This was the 1st i have made a booking with this travel agent,1st and Last ,have always used -On the Beach.to whom have never had any problem(5 holidays)
Would not recommend to anyone,all you get is stress.
Apparently made their own law-Nc colling period
All companies have cooling period,not this one.
Avoid at any cost”
