danny prescott
I acccidentally ordered the wrong size of boxes through PayPal. I started panicking and tried to call the number on their website (no answer). I then rang their reception number (I didn’t know it was their reception number, it was their number set up on their PayPal when I went into my previous payees) and I got through the reception. The receptionist kindly helped me by emailing the management, making them aware of what had happened & around 2 hours after I received an email saying the boxers will be refunded. The next day (today), I received an email from PayPal saying the refund has been sent & it will will appear in my account shortly. I ordered the CORRECT boxer size this time (small not large lol they defo would of fell down) and I am extremely thankful to have done this with such a trusting company, as some would just keep your money or refuse to communicate with you. Lots of love to this trusting company, and especially to the kind receptionist lady who even remembered my name & handled my situation with care, love & understanding. You have my upmost gratitude and I am thankfully not £31.92 in debt lol. THANK YOU, LOVE YOU! 😄💜
3 years ago
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Joules has a 2.4 average rating from 162 reviews

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