Ordered a few items from joules for my daughter in laws birthday. I’m having a nitemare with it. When the box arrived, they hadn’t put the main item of my order in the box despite it was listed as the first item on the despatch note. Tried on the live chat and the phone but neither were any help ( just got cut off on the phone) their attitude to customer service is disgusting. Nothing like they used to be. I would be VERY VERY WARY of using this company at the minute. Very poor to deal with.