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Sandra Bromley
Wellingtons not fit for purpose. Have just been in touch with Joules Customer Service regarding a pair of their Dragonfly wellingtons bought for me as a present Christmas 2019. They are not fit for purpose as they now leak in both wellingtons. I wore them for only 2 hours per week last year in dry conditions in an inside riding school, only to walk in, not ride. Since then every time I have worn them in wet/snow or mud, both wellingtons leak very badly. To me, this is faulty materials or glue used but as it is over the 1 year guarantee period, they will do nothing, other than offer a £10 gift voucer, which I have declined. These cost £49.99 and are not fit for purpose. I have had previous much cheaper wellingtons which lasted for years and years. Very dissatisfied that they will not have them back to test the fault. Another customer on a review site, states their wellingtons lasted 5 weeks before they started to leak. Enough said.
4 years ago
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Joules has a 2.4 average rating from 163 reviews