I bought a pair of rainboots and very soon after they broke in the back. So i contacted the costumer service and they said they would refund my purchase. It took at least 1 month with back and forth messages from everyone in the compagny who kept saying they transfer the money to my account, but i never received anything. After mentionning that i could provide my bank info so they can call and ask for themself, and instead to just send another pair, i was ignored completly! Ignored. And i did wrote multiple times to try to fix this situation, but the managers thought it would be a better idea to simply ignore me. I still havent received the refund or any boots as an exchange. Even if they would say: sorry, we cant refund at this point, we try, i would have appreciated it more than just being ignored as a costumer! I live in Canada so that cost me at least 25$ of phone calls and multiple emails back and forth with people that shouldnt be working in the public. Very very dissapointed by Joules, i never ever write a review and its the first time in my life i experienced this kind of unprofessionalism.