Still waiting..wish I read reviews prior to ordering as my experience is very similar to most. Ordered a jacket on November 28th, tried to cancel but could not contact customer service. Jacket was dispatched December 8th but hasn't progressed since. No further information or arrival date noted. No customer service except general email telling me to do what I've already done(emails, live chat, and phone call)..no answers just run around. Will never order from here again, I feel plain old ripped off!