Item bought white t-shirt, excellent quality only problem too tight ( my own fault for not trying on in shop) nearest store to me over 80 miles away. Sent by post for a refund, waited for 20 days no refund so called Joules direct. What can I say excellent service, money in my account within a few hours and a lovely surprise gift arrived by post this morning, thank you to the wonderful helpful lady on the phone and to Joules.
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