Customer service id absolutely a joke!!!! I agree with all the reviews. I have purchased a blue Carla dress from the shop in Harrogate. After 2 wears, the back stitch was giving way. I wrote a review under Jenn L and SCOTT replied and asked me to send ut with a note inside and even gave me my old order number as reference. After sending it all with the original receipt amd proof of posting, they have declined that they received it. After several emails and phone calls to a useless number that cuts you off, there is no answer. I sent the dress back and still no refund after nearly 6 weeks. That SCOTT even sent a survey straight away about the quality of their service. I sent it back with good review but after that, the email he sent me was deleted from the server!!!!