Sarah Thomas
Purchased a imac for over 1600 due to be delivered on between the 9th and 15th. On the 8th I called to check where the item was as it still hadn't been dispatched to be told it would be delivered on the Tuesday. They assured me there was stock and there wouldn't be an issue.. The day after calling they emailed to say that its not on stock and won't be delivered until the 25th. I exercised my right to cancel as the item is not delivered when they said andnit won't be on the 25 either as apple don't have stock until July. They promised me it would be cancelled. They lied again. I'm now on my 5th attempt to.get my money back. Disgusting company, customer service is appalling and they lie through their teeth My contractual obligations are with you; not your suppliers. You have broken that contract by not delivering. I Have the calls recorded as discussed on our call and I'm now reporting to the financial ombudsman, my bank and social media. You will never get another penny from me.
2 years ago
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Lookagain has a 1.5 average rating from 67 reviews

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