“Damn pests. Email me daily and when I click the 'Unsubscribe' button I get a message telling me I cannot unsubscribe as I am not on the subscription list! Wtf?! Looking into whether this is even legal. It is definitely harassment. Makes me not want to touch them with a barge pole rather than tempting me to buy.”
“so i ordered something from them, they said it would be with me in 3 weeks, then 2 weeks into waiting they put the dispatch date back a week. 3 days after this date, not hearing anything about it being dispatched i call them. It took an hour to be answered, and they casually say it wont be dispatched for another 2 and a half weeks, no appology or expanation...”
“Far worse than just time wasters.
Given a choice of options to buy hair clippers from I chose this company. I made an order, 4 days later on the day of the delivery the company cancelled my order by which time all other suppliers had sold out of the product I wanted and all comparable alternatives. I'm so angry with this company!”
“Having read all the poor reviews after placing my order, I was slightly worried. No complaints at all, my order arrived next day although I hadn’t requested ‘next day delivery’. Well done, excellent service!”
“Avoid, con artists. Ordered a Christmas present in mid December, still hasn't arrived a month later. Their tracking system just says delayed. Customer Services have to launch an investigation which takes 3 working days just to tell you what it means. I just wanted a refund but it doesn't look like they ever had the stock in the first place.”
“DO NOT USE THIS COMPANY, they are liars and totally incompetent, i placed an order, was given a delivery date, but the item was never in stock, chased repeatedly when it didnt arrive, was told various things about delays, being lost etc before someone eventually admitted that all the agents had been lying. One agent even told me when i phoned up that i could not be transferred to complaints department, she said it was impossible and they didnt have a phone, i swear im not joking!!! They are cowboys, do not use”
“I love the clothes, but customer service and delivery/refund system is non-existent. 1st purchases were cancelled (by Look Again).. . then was told I could only be refunded by cheque as that is how I had paid (total lie...it was bank transfer). Took 3 calls to customer service to get my money back. Re-order went fine, so I thought all was OK. Next order, 3 months later...they take the money, and then say the is not in stock, but I can re-order from one of their 'alternative warehouses'.... meaning that I pay twice, until I can fight for my money back. Beautiful clothes, but not recommended.”
“The online payment process was really odd and the website is unclear and not very simple and easy to use.
The two people I spoke to at Customer Service were moody and unhelpful. All I wanted to do was pay over the phone and talk about what size was right for me.
I'm never buying from here again and won't recommend Look Again I'm afraid!”
“Made my first order after seeing a TV add which was quite catchy few month back. First ever order went missing. Courier signed my delivery themselves as "Anna". Fine MyHermes we dishonest, but it took nearly 2 months for lookagain to refund me because they had to investigate their own incompetence. No one ever knew what they were doing, they were pretty rude about the whole affair. They only refunded me with the threat of litigation - ridiculous.”
“I would give them zero stars if possible. They are only after your money and offer NO customer service. Well worn and meaningless apologies roll off their unfazed call centre tongues constantly. No one cares. It is a fleecing operation, beware.”
“I love ordering from look again,, love there stuff,, I would give them 5 stars just for them,, but I must say delivery man / delivery company let's u down,, I just been told that my delivery was attempted but I was in,, no delivery was attempted,, x if it was,, why was it not left in my safe place??? Change your delivery company I will gladly give u 5 stars ✨”
“Service is awful they charge for next day delivery paid upfront for all goods somehow somewhere their parcels gets delayed but they make you as the customer to wait while they investigate their own systems
It has happened twice to me first time 1week delay and now still waiting for a delivery that was due on 19/04/19 which shows clearly on track my parcel it has been lost in their own system
All their representatives said they have to invistigate their own incompetencey till 29/04/19
And they refuse to give refund
Until this is over
I WILL NEVER USE THEM AGAIN
POOR POOR SERVICE 🤬🤬🤬🤬🤬🤬”