Lookagain Reviews

1.89 Rating 38 Reviews
18 %
of reviewers recommend Lookagain

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Anonymous  // 01/01/2019
They listed a TV unit which we knew had been been discontinued, so we phoned their Customer Services. They confirmed that unit was available and actually held in their UK warehouse. We ordered and paid, but 3 days later they said they couldn't get more stock. Fortunately refund was very prompt.
Posted 3 days ago
Ordered wallpaper. Kept checking online and it says dispatched. I thought perhaps it’s a stock problem. Then covid came. Finally I contacted them to be told that due to T&Cs I would not get a refund. I just want the paper. How can they do this when my product has not been marked as delivered. Buyer beware. They’re modern day thieves.
Posted 1 week ago
If i could give less than 1 star i would! Horrendously inflated prices, as is obvious once the goods are received. That's if they ARE ever received that is. Would not accept my word that one item on my order was never received, told me it had been delivered. As good as accusing me of being a liar. Much more to this saga if I could be bothered to type it. Suffice it to say i have had the most appalling e experience with them. My recommendation- steer well clear of them.
Posted 4 weeks ago
Dreadful company. Goods ordered not despatched or received. Will not refund my money now attempting to get it back via credit card company. Look Again - Disgraceful.
Posted 1 month ago
Thieves and con artists ! DO NOT USE THEM !!!!!!!!!!!
An absolutely rip-off !
Overpriced !
Didn’t deliver when they promised. Over a week late and only small part of the order arrived.
No notification about the remainder, other than some stupid emoji telling me to contact customer services. ‘Customer services’ ? Ha ! Where ? Where are their ‘customer services’ ? Cannot get through. After several attempts with the line going dead after 5 minutes plus of waiting I took the email route. Told me to wait 5 working days for an answer. Still waiting after further attempts to contact and several weeks later !
Posted 1 month ago
Damn pests. Email me daily and when I click the 'Unsubscribe' button I get a message telling me I cannot unsubscribe as I am not on the subscription list! Wtf?! Looking into whether this is even legal. It is definitely harassment. Makes me not want to touch them with a barge pole rather than tempting me to buy.
Posted 2 months ago
so i ordered something from them, they said it would be with me in 3 weeks, then 2 weeks into waiting they put the dispatch date back a week. 3 days after this date, not hearing anything about it being dispatched i call them. It took an hour to be answered, and they casually say it wont be dispatched for another 2 and a half weeks, no appology or expanation...
Posted 2 months ago
Lied about stock levels, took ages to refund money
Posted 3 months ago
Far worse than just time wasters.
Given a choice of options to buy hair clippers from I chose this company. I made an order, 4 days later on the day of the delivery the company cancelled my order by which time all other suppliers had sold out of the product I wanted and all comparable alternatives. I'm so angry with this company!
Posted 4 months ago
Having read all the poor reviews after placing my order, I was slightly worried. No complaints at all, my order arrived next day although I hadn’t requested ‘next day delivery’. Well done, excellent service!
Posted 5 months ago
Avoid, con artists. Ordered a Christmas present in mid December, still hasn't arrived a month later. Their tracking system just says delayed. Customer Services have to launch an investigation which takes 3 working days just to tell you what it means. I just wanted a refund but it doesn't look like they ever had the stock in the first place.
Posted 6 months ago
DO NOT USE THIS COMPANY, they are liars and totally incompetent, i placed an order, was given a delivery date, but the item was never in stock, chased repeatedly when it didnt arrive, was told various things about delays, being lost etc before someone eventually admitted that all the agents had been lying. One agent even told me when i phoned up that i could not be transferred to complaints department, she said it was impossible and they didnt have a phone, i swear im not joking!!! They are cowboys, do not use
Posted 7 months ago
You put on your sales website that goods are in stock when they are not but still take peoples money and can’t deliver. Liars, you deserve to go down. Thieves.
Posted 7 months ago
I love the clothes, but customer service and delivery/refund system is non-existent. 1st purchases were cancelled (by Look Again).. . then was told I could only be refunded by cheque as that is how I had paid (total lie...it was bank transfer). Took 3 calls to customer service to get my money back. Re-order went fine, so I thought all was OK. Next order, 3 months later...they take the money, and then say the is not in stock, but I can re-order from one of their 'alternative warehouses'.... meaning that I pay twice, until I can fight for my money back. Beautiful clothes, but not recommended.
Posted 7 months ago
NOT a very helpful customer service operator and I hope I dont need to speak to her again
Posted 8 months ago
Omg, where do I start! What a joke! Unprofessional, incompetent.
Posted 9 months ago
Great service, fast delivery, loved the purchases, would definitely use again.
Posted 10 months ago
Stay clear if you reorder a bigger size in the same item and request a refund🙄I have now been waiting 4weeks to be told they cant refund my card and are sending me a cheque😂😂😂
Posted 10 months ago
The online payment process was really odd and the website is unclear and not very simple and easy to use.
The two people I spoke to at Customer Service were moody and unhelpful. All I wanted to do was pay over the phone and talk about what size was right for me.
I'm never buying from here again and won't recommend Look Again I'm afraid!
Posted 11 months ago
Made my first order after seeing a TV add which was quite catchy few month back. First ever order went missing. Courier signed my delivery themselves as "Anna". Fine MyHermes we dishonest, but it took nearly 2 months for lookagain to refund me because they had to investigate their own incompetence. No one ever knew what they were doing, they were pretty rude about the whole affair. They only refunded me with the threat of litigation - ridiculous.
Posted 1 year ago
Lookagain is rated 1.89 based on 38 reviews