Sent a uncheck return, in which the chain was broken. Was told that had to return whole item for refund as do not offer a replacement. Ordered another and got label to return faulty one, after sending it back I was told they can send a replacement so had to request second item to be cancelled and refunded. Received just a chain, on going emails now to get the bare unit sent out, they have said they’ve received then stated I needed to provide tracking…. Still trying to get a satisfactory response and the item I paid for. It appears that the left hand doesn’t know what the right hand is doing.