The price was good and the item arrived the next day but there was a problem in that the axe handle appeared to be the wrong size and different to the size given on the label. I emailed Customer Service and sent them a photo with a measure against the handle as proof of what I was saying. I got an email back from them saying they would look into it and check the rest of their stock and follow up with me. I heard nothing. I emailed after a week had passed and got the requested 'Read Receipt' so presumably the email had been seen which asked what was happening and when would I learn something. I got no reply and so left it another week before emailing Customer Service again. Once more I received the requested 'Read Receipt' but have had no reply to the actual email. Customer service and support is appalling and I will not be using the company again and I would advise others to avoid using them as well. This kind of abysmal customer service and quality of service is unacceptable and is only recognised by the companies concerned when they start to lose business and eventually go out of business. I am still unable to use the axe head for which I bought the axe handle just in case I might need to return it. I ordered the axe handle 27 days ago now and have still not had a resolution to the original problem. It would have been quicker and easier if I had bought a complete new axe instead of this handle from My Tool Shed. Never again. Any other readers of this review please take note of what you are likely to encounter if you have to deal with their Customer Service over a problem or query. I don't think they really care once they have made a sale.