I Booked through there website and it was easy enough,2 days later i get an email to say ive been upgraded,i get to the airport and the barrier doesnt go up so i have to contact customer service,finally got it all sorted,came back from holiday after a delay with the airline through no fault of my own then they charge me £18 for being 53 minutes over which i think is extortionate,theu then tell me i will be able to claim it back which i tried then they told me it wasnt there fault
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